IT Services Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Academic Instructional Services Operational
90 days ago
99.76 % uptime
Today
Destiny Library Systems Operational
Canvas Operational
Eduphoria Operational
Naviance Operational
Other Teaching & Learning Platforms Operational
Clever Operational
Professional Learning Platform Operational
90 days ago
99.76 % uptime
Today
Business Operations Services Operational
90 days ago
100.0 % uptime
Today
Allen ISD Security Training Operational
Frontline Absence Management (Aesop) Operational
Laserfiche Document Management Operational
PCS - Student Nutrition Systems Operational
SchoolDude Systems Operational
Single Sign-On Portal - (Emp/Student) Operational
Single Sign-On Portal - (Parent) Operational
Technology HelpDesk System Operational
TransFinder - School Bus Routing Operational
WinOcular Systems Operational
Uniflow - Canon copier access Operational
90 days ago
100.0 % uptime
Today
Powerschool Perform Operational
90 days ago
100.0 % uptime
Today
Collaboration and Sharing Operational
District Shared Drives Operational
Google G-Suite - Classroom Operational
Google G-Suite - Gmail Operational
Google G-Suite - Drive Operational
Office 365 - Cloud Applications Operational
Office 365 - Exchange Email Services Operational
Office 365 - Sharepoint Services Operational
Data Applications Operational
90 days ago
100.0 % uptime
Today
Allen ISD Data Dashboard Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Services Operational
90 days ago
100.0 % uptime
Today
Campus Network Services Operational
Data Center Services Operational
District Website Operational
Fiber Network Connectivity (WAN) Operational
Firewall Services Operational
Identity and Access Managment Operational
Internet Access Operational
IP Services Operational
Video Insights Systems Operational
Virtual Private Network (VPN) Operational
90 days ago
100.0 % uptime
Today
Skyward Applications Operational
Family Access Operational
Finance - HR Systems Operational
Student Information Systems Operational
Telecommunications Systems Operational
90 days ago
100.0 % uptime
Today
Campus Phone Systems Operational
Fax Services Operational
SIP Gateway 1 - PDC Operational
SIP Gateway 2 - DR Operational
Skype For Business (Lync) Servers Operational
Video Conferencing Operational
Campus - Bell/PA System Operational
Scan-to-Email Operational
90 days ago
100.0 % uptime
Today
Voice Over IP Phone System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Professional Learning Site Maintainance Dec 18, 2025 12:00-14:00 CST

Maintenance is scheduled for the Data Dashboard and Professional Learning Site on Thursday, December 18, 2025 from 12:00 PM (noon) until 2:00 PM.

The sites will not be available during maintenance. We will work to complete this maintenance as quickly as possible, and services will be restored promptly once the updates are finished.

Thank you for your understanding and support as we continue to improve our systems.
Posted on Dec 10, 2025 - 11:31 CST
Dec 12, 2025
Student to Student Email
Resolved - This incident has been resolved.
Dec 12, 15:41 CST
Monitoring - As part of the district's ongoing efforts to improve security, a new email protection tool for student accounts was deployed recently. Since the deployment date, the Information Technology Team and our vendors have been progressively updating and fine-tuning the protection policies and security settings to ensure strong safeguards while maintaining smooth communication.
During this adjustment period, we received reports that some student-to-student emails were not being delivered as expected. The Information Technology Team and our vendors investigated and identified that the issue was related to these updated protection policies.
The final issue was corrected on Tuesday, December 9 at 3:48 PM. Since that time, all student-to-student messages have been showing as successfully delivered in our system logs. Based on this data, we believe the issue has been fully resolved.
We will continue monitoring the system as the new protection tool settles in to ensure consistent and stable performance.
Thank you for your patience and support as we strengthen email security for our students.
Dec 10, 11:11 CST
Dec 11, 2025

No incidents reported.

Dec 10, 2025
Dec 9, 2025

No incidents reported.

Dec 8, 2025
Professional Learning Site Maintenance
Completed - The scheduled maintenance has been completed.
Dec 8, 08:38 CST
Update - We will be undergoing scheduled maintenance during this time.
Dec 3, 16:28 CST
Update - Maintenance is scheduled for the Professional Learning Site on Thursday, December 11, 2025 from 12:00 PM (noon) until 2:00 PM.

The site will not be available during maintenance. We will work to complete this maintenance as quickly as possible, and services will be restored promptly once the updates are finished.

Thank you for your understanding and support as we continue to improve our systems.
Dec 3, 15:42 CST
Scheduled - Maintenance is scheduled for the Data Dashboard and Professional Learning Site on Thursday, December 11, 2025 from 12:00 PM (noon) until 2:00 PM.

The sites will not be available during maintenance. We will work to complete this maintenance as quickly as possible, and services will be restored promptly once the updates are finished.

Thank you for your understanding and support as we continue to improve our systems.
Dec 3, 15:37 CST
Dec 7, 2025
Scheduled Skyward Maintenance – Saturday, December 6, 2025
Completed - The scheduled maintenance has been completed.
Dec 7, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 20:00 CST
Scheduled - Dear Allen ISD Staff,

The Skyward hosting provider will be performing system maintenance on Saturday, December 6, 2025, from 8:00 PM to 12:00 AM CST.

Affected Services:
Skyward Student Access
Skyward HR and Finance
Skyward Family/Parent Access

During this maintenance window, Skyward services may be intermittently unavailable. No action is required from staff, students, or parents.

Thank you for your understanding as this work helps ensure the continued reliability of our Skyward systems.

Regards,
AISD Information Technology
Dec 5, 10:33 CST
Dec 6, 2025
Dec 5, 2025
Skyward Outage
Resolved - Hello Allen ISD Staff,

Access to Skyward Finance, Student, and Family has been fully restored. The issue has been resolved by the hosting provider. Allen ISD Information Technology will continue to monitor the system to ensure stability and proper access.

Thank you for your patience and understanding.

Respectfully,
Allen ISD Information Technology Department
Dec 5, 11:02 CST
Monitoring - Hello Allen ISD Staff,

Access to Skyward Finance, Student, and Family has been restored. A fix was applied by the hosting provider, and Allen ISD Information Technology remains in communication with them as we continue to monitor system stability and access.

Respectfully,
Allen ISD Information Technology Department
Dec 3, 17:04 CST
Identified - Hello Allen ISD Staff,

Skyward Finance, Student & Family Access are currently unavailable. Our hosting provider has been contacted and is actively working on applying a fix. This issue is also affecting other school districts. We will provide further updates as they become available.

Respectfully,
Allen ISD Information Technology Department
Dec 3, 12:18 CST
Dec 4, 2025

No incidents reported.

Dec 3, 2025
Skyward Service Issue
Resolved - Hello Allen ISD Staff,

Access to Skyward Finance, Student, and Family has been restored. A fix was applied by the hosting provider, and Allen ISD Information Technology remains in communication with them as we continue to monitor system stability and access.

Respectfully,
Allen ISD Information Technology Department
Dec 3, 17:04 CST
Monitoring - Dear Allen ISD Staff,

We are currently aware that users are experiencing issues accessing Skyward, including both Skyward Student and Skyward Finance.

Our IT team is actively monitoring the situation and working with Skyward support to resolve the issue as quickly as possible. We will provide updates as more information becomes available.

Thank you for your patience and understanding.

Respectfully,
Allen ISD Information Technology Department
Dec 3, 12:15 CST
Savvas Access Issue – Error 301
Resolved - Dear Allen ISD Staff,

The login issue with Savvas Learning tools (Error 301) has been resolved. Our team has confirmed that access is now restored for all users.

Thank you for your patience and understanding while we worked with Savvas to address this issue.

Respectfully,
Allen ISD Information Technology Department
Dec 3, 10:45 CST
Monitoring - Dear Allen ISD Staff,

We are aware that some users are currently experiencing login issues with Savvas Learning tools (Error 301).

Our team is actively working with Savvas to resolve the issue as quickly as possible and is closely monitoring the situation. We will provide updates as more information becomes available.

Thank you for your patience and understanding.

Respectfully,
Allen ISD Information Technology Department
Dec 3, 08:26 CST
Dec 2, 2025
Status Update: Skyward Performance Degradation
Resolved - This incident has been resolved.
Dec 2, 10:18 CST
Identified - Dear Allen ISD Staff,

The issue impacting Skyward performance has been identified by the cloud provider, and they are currently working on a permanent fix.

At this time, Skyward is more stable, and both the provider and the Allen ISD IT Department are actively monitoring the situation to keep you informed.

We will provide additional updates as new information becomes available.

Thank you for your patience and understanding,

Allen ISD IT Department
Nov 6, 10:53 CST
Investigating - Dear Allen ISD Staff,

We are currently experiencing intermittent lag and slow load times in the Skyward environments (Finance and Student). All Allen ISD network resources are functioning normally, and no internal network issues have been identified.

Preliminary information indicates that this issue appears to be affecting multiple school districts using the Skyward hosted environments. The IT Department is actively working with our cloud service provider to report the latency and request an update on the situation.

We will continue to monitor the issue and keep you informed as new information becomes available.

Thank you for your patience and understanding,

Allen ISD IT Department
Nov 6, 10:17 CST
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

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