IT Services Status
Eduphoria and Aware loading issues and server errors
Investigating - We are receiving reports of intermittent loading issues and server errors in Aware and other Eduphoria applications. The issue is currently under investigation, and the Eduphoria team is monitoring the environment while working toward a resolution.
Mar 13, 2026 - 10:01 CDT
Uptime over the past 90 days. View historical uptime.
Academic Instructional Services Degraded Performance
90 days ago
100.0 % uptime
Today
Destiny Library Systems Operational
Canvas Operational
Eduphoria Degraded Performance
Naviance Operational
Other Teaching & Learning Platforms Operational
Clever Operational
Professional Learning Platform Operational
90 days ago
100.0 % uptime
Today
Business Operations Services Operational
90 days ago
100.0 % uptime
Today
Allen ISD Security Training Operational
Frontline Absence Management (Aesop) Operational
Laserfiche Document Management Operational
PCS - Student Nutrition Systems Operational
SchoolDude Systems Operational
Single Sign-On Portal - (Emp/Student) Operational
Single Sign-On Portal - (Parent) Operational
Technology HelpDesk System Operational
TransFinder - School Bus Routing Operational
WinOcular Systems Operational
Uniflow - Canon copier access Operational
90 days ago
100.0 % uptime
Today
Powerschool Perform Operational
90 days ago
100.0 % uptime
Today
Collaboration and Sharing Operational
District Shared Drives Operational
Google G-Suite - Classroom Operational
Google G-Suite - Gmail Operational
Google G-Suite - Drive Operational
Office 365 - Cloud Applications Operational
Office 365 - Exchange Email Services Operational
Office 365 - Sharepoint Services Operational
Data Applications Operational
90 days ago
100.0 % uptime
Today
Allen ISD Data Dashboard Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Services Operational
90 days ago
100.0 % uptime
Today
Campus Network Services Operational
Data Center Services Operational
District Website Operational
Fiber Network Connectivity (WAN) Operational
Firewall Services Operational
Identity and Access Managment Operational
Internet Access Operational
IP Services Operational
Video Insights Systems Operational
Virtual Private Network (VPN) Operational
90 days ago
100.0 % uptime
Today
Web Filtering - Content Keeper Operational
90 days ago
100.0 % uptime
Today
Skyward Applications Operational
Family Access Operational
Finance - HR Systems Operational
Student Information Systems Operational
Telecommunications Systems Operational
90 days ago
100.0 % uptime
Today
Campus Phone Systems Operational
Fax Services Operational
SIP Gateway 1 - PDC Operational
SIP Gateway 2 - DR Operational
Skype For Business (Lync) Servers Operational
Video Conferencing Operational
Campus - Bell/PA System Operational
Scan-to-Email Operational
90 days ago
100.0 % uptime
Today
Voice Over IP Phone System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Network Upgrades & Maintenance Notice Mar 25, 2026 18:00-22:00 CDT

Hello Allen ISD Staff,

On Wednesday, March 25 from 6:00 PM to 10:00 PM, the Information Technology Department will be performing network maintenance to upgrade components of the district’s data center infrastructure.

During this maintenance window, internal district services will be unavailable. However, any device that is already connected to the internet prior to the start of the maintenance window will maintain internet access throughout the maintenance period.

Please note that access to specific district applications may be intermittent or unavailable during this time. District phones and security video systems will not be affected and will continue to operate normally throughout the maintenance window.

Thank you for your understanding as we continue to maintain, modernize, and upgrade Allen ISD’s critical IT infrastructure.

Respectfully,

Allen ISD Information Technology
Posted on Mar 10, 2026 - 15:31 CDT
Mar 17, 2026

No incidents reported today.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

Unresolved incident: Eduphoria and Aware loading issues and server errors.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Professional Learning Site
Completed - The scheduled maintenance has been completed.
Mar 5, 14:43 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 11:00 CST
Scheduled - Maintenance is scheduled for the Professional Learning Site on Thursday, March 5, 2026 from 11:00 AM until 3:00 PM.

The professional learning site will not be available during maintenance. We will work to complete this maintenance as quickly as possible, and services will be restored promptly once the updates are finished.

Thank you for your understanding and support as we continue to improve our systems.
Mar 2, 08:18 CST
Mar 4, 2026
Web Filtering - Content Keeper
Resolved - Hello Allen ISD staff,

The Information Technology Department has resolved the issue affecting district web filtering where some categories normally accessible to staff were being blocked. Systems are now functioning as expected, and we will continue to monitor the environment to ensure stability.

At this time, the only endpoints still affected are a small subset of iMacs in specific classroom labs. These devices can still access instructional resources; however, some non-instructional categories may remain blocked on these iMac lab devices while we complete additional monitoring and adjustments.

Thank you for your patience while we worked to resolve this issue.

Information Technology Department
Allen Independent School District
Mar 4, 11:02 CST
Identified - Hello Allen ISD staff,

The Information Technology Department is aware of an issue affecting district web filtering where some specific categories that are normally accessible for staff are currently being blocked. Our team is aware of the issue and actively working to resolve it as quickly as possible.

We appreciate your patience and will provide updates as more information becomes available.

Information Technology Department
Allen Independent School District
Mar 4, 09:12 CST
Skyward Finance and Student Access
Resolved - This incident has been resolved.
Mar 4, 09:06 CST
Monitoring - Hello Allen ISD Staff,

Skyward Finance/HR and Skyward Student were experiencing intermittent access issues earlier today. The hosting provider has applied a fix, and services are stable at this time.

The Information Technology Department will continue to monitor the systems and remain in close contact with the hosting provider to track ongoing stability.

Skyward Family Access was not affected and remains available.

Information Technology Department
Allen ISD
Feb 1, 19:31 CST
Identified - Hello Allen ISD Staff,

Skyward Finance/HR and Skyward Student are currently experiencing intermittent access issues. The Information Technology Department is in communication with the hosting provider to restore full service as quickly as possible.

Skyward Family Access is not affected and remains available.

We will share updates as soon as more information becomes available.

Information Technology Department
Allen ISD
Feb 1, 15:30 CST
Mar 3, 2026
Datacenter maintenance
Completed - The scheduled maintenance has been completed.
Mar 3, 21:14 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 18:00 CST
Scheduled - Network maintenance affecting datacenter services. Internet access, internal connectivity, network authentication, and wifi connectivity may be impacted for the duration of the maintenance window.
Mar 2, 16:03 CST
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