IT Services Status
All Systems Operational
Academic Instructional Services Operational
90 days ago
100.0 % uptime
Today
Atriuum Library Systems Operational
Canvas Operational
Eduphoria Operational
Naviance Operational
Safari Montage Operational
Other Teaching & Learning Platforms ? Operational
Clever Operational
PowerSchool Professional Learning Operational
90 days ago
100.0 % uptime
Today
Business Operations Services Operational
90 days ago
99.92 % uptime
Today
Allen ISD Security Training Operational
Frontline Absence Management (Aesop) ? Operational
Laserfiche Document Management Operational
PCS - Student Nutrition Systems Operational
SchoolDude Systems ? Operational
Single Sign-On Portal - (Emp/Student) Operational
Single Sign-On Portal - (Parent) Operational
Technology HelpDesk System Operational
TransFinder - School Bus Routing Operational
WinOcular Systems Operational
Uniflow - Canon copier access Operational
90 days ago
100.0 % uptime
Today
Powerschool Perform Operational
90 days ago
99.7 % uptime
Today
Collaboration and Sharing Operational
District Shared Drives ? Operational
Google G-Suite - Classroom Operational
Google G-Suite - Gmail ? Operational
Google G-Suite - Drive Operational
Office 365 - Cloud Applications ? Operational
Office 365 - Exchange Email Services Operational
Office 365 - Sharepoint Services ? Operational
Data Applications Operational
90 days ago
99.94 % uptime
Today
Allen ISD Data Dashboard Operational
90 days ago
99.94 % uptime
Today
Network Infrastructure Services Operational
Campus Network Services ? Operational
Data Center Services ? Operational
District Website ? Operational
Fiber Network Connectivity (WAN) ? Operational
Firewall Services ? Operational
Identity and Access Managment ? Operational
Internet Access Operational
IP Services ? Operational
Video Insights Systems Operational
Skyward Applications Operational
Family Access Operational
Finance - HR Systems Operational
Student Information Systems Operational
Telecommunications Systems Operational
90 days ago
100.0 % uptime
Today
Campus Phone Systems ? Operational
Fax Services Operational
SIP Gateway 1 - PDC Operational
SIP Gateway 2 - DR Operational
Skype For Business (Lync) Servers Operational
Video Conferencing Operational
Campus - Bell/PA System Operational
Scan-to-Email ? Operational
90 days ago
100.0 % uptime
Today
Voice Over IP Phone System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 18, 2024

No incidents reported today.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Resolved - We have completed the remediations at this time.

Thanks again for your patience!

Apr 15, 12:43 CDT
Identified - Palo Alto Networks has discovered and publicized a critical vulnerability in their firewall systems utilized by organizations worldwide.

Allen ISD uses Palo Alto firewall appliances that are covered under that umbrella at all 3 major internet ingress/egress points of the district network.

What this is:

• A software vulnerability that would potentially allow unauthorized access to our internal network infrastructure.
• Due to the nature and severity of the vulnerability, we are required to take action in real time to reduce or eliminate chances of unauthorized access to systems and services.

What this is not:

• A data breach or exposure on any scale
• A ransomware attack

Palo has released guidance on how to remediate this vulnerability, but will require rolling outages of certain district services for up to 2 hours.

During that time period you may have issues accessing Skyward and ERMA using the vanity URLS (erma.allenisd.org and skyward.allenisd.org).

Use the URLs below to access Skyward directly during that time period:

ERMA:

https://skyward.iscorp.com/scripts/wsisa.dll/WService=wsfinallenisdtx/seplog01.w

Student:

https://skyward.iscorp.com/scripts/wsisa.dll/WService=wseduallenisdtx/seplog01.w

There may be intermittent outages for the following services throughout this timeframe:

EduPhoria
Data Dashboard (AIMS)
LaserFiche
Video Insight
PowerSchool Perform

We will keep you posted on any additional expected outages and remediation throughout the day.

Thank you for your patience!

Apr 15, 08:41 CDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Resolved - This incident has been resolved.
Apr 11, 09:43 CDT
Monitoring - The Information Technology Department has implemented a fix and is actively monitoring the results.
Apr 5, 09:00 CDT
Update - The Information Technology Department continues to work with the vendor to resolve the PowerSchool Perform issue as soon as possible. This is a priority, and we are currently waiting on a final step from the vendor for final resolution
Apr 5, 07:44 CDT
Identified - We are aware that users may no longer have supervisors or direct reports assigned in PowerSchool Perform. The problem has been identified and a fix is being implemented.
Apr 3, 14:21 CDT
Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024
Apr 4, 2024

No incidents reported.