Minor Service Outage

Uptime over the past 90 days. View historical uptime.
Academic Instructional Services Operational
Destiny Library Systems Operational
Canvas Operational
Eduphoria Operational
Naviance Operational
Other Teaching & Learning Platforms Operational
Clever Operational
Professional Learning Platform Operational
Business Operations Services Operational
Allen ISD Security Training Operational
Frontline Absence Management (Aesop) Operational
Laserfiche Document Management Operational
PCS - Student Nutrition Systems Operational
SchoolDude Systems Operational
Single Sign-On Portal - (Emp/Student) Operational
Single Sign-On Portal - (Parent) Operational
Technology HelpDesk System Operational
TransFinder - School Bus Routing Operational
WinOcular Systems Operational
Uniflow - Canon copier access Operational
Powerschool Perform Operational
Verkada Operational
Collaboration and Sharing Operational
District Shared Drives Operational
Google G-Suite - Classroom Operational
Google G-Suite - Gmail Operational
Google G-Suite - Drive Operational
Office 365 - Cloud Applications Operational
Office 365 - Exchange Email Services Operational
Office 365 - Sharepoint Services Operational
Data Applications Operational
Allen ISD Data Dashboard Operational
Network Infrastructure Services Operational
Campus Network Services Operational
Data Center Services Operational
District Website Operational
Fiber Network Connectivity (WAN) Operational
Firewall Services Operational
Identity and Access Managment Operational
Internet Access Operational
IP Services Operational
Video Insights Systems Operational
Virtual Private Network (VPN) Operational
Web Filtering - Content Keeper Operational
Skyward Applications Partial Outage
Family Access Partial Outage
Finance - HR Systems Partial Outage
Student Information Systems Partial Outage
Telecommunications Systems Operational
Campus Phone Systems Operational
Fax Services Operational
SIP Gateway 1 - PDC Operational
SIP Gateway 2 - DR Operational
Skype For Business (Lync) Servers Operational
Video Conferencing Operational
Campus - Bell/PA System Operational
Scan-to-Email Operational
Voice Over IP Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Skyward Maintenance – October 9–11 Oct 9, 2026 18:00 - Oct 11, 2026 18:00 CDT

Update - Dear Allen ISD Staff,

This is a reminder that scheduled maintenance for Skyward services will begin Friday, October 9, 2026, at 6:00 PM CST and continue through Sunday, October 11, 2026, at 6:00 PM CST.

During this maintenance window, the following services will be unavailable while the October 2026 release is installed:

Skyward Student Access

Skyward HR and Finance

Skyward Family/Parent Access

Please plan accordingly and complete any necessary Skyward tasks before the maintenance begins.

Additional updates will be provided as we get closer to the maintenance window and when Skyward becomes available again.

Thank you for your patience and understanding.

Regards,
AISD Information Technology
Oct 07, 2026 - 08:07 CDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 02, 2026 - 11:35 CDT
Scheduled - Dear Allen ISD Staff,

The Skyward hosting provider, ISCorp, will be performing scheduled system maintenance beginning Friday, October 9, 2026, at 6:00 PM through Sunday, October 11, 2026, at 6:00 PM CST.

Affected Services:

Skyward Student Access
Skyward HR and Finance
Skyward Family/Parent Access

During this maintenance window, Skyward services will be unavailable while the October 2026 release is installed.

Please plan accordingly and complete any necessary Skyward tasks before the maintenance begins.

Additional updates will be provided as we get closer to the maintenance window and when Skyward becomes available again.

Thank you for your patience and understanding.

Regards,
AISD Information Technology
Oct 02, 2026 - 11:30 CDT

Oct 8, 2026

Canva Sharing & Student Access
Resolved - This incident has been resolved.
Oct 8, 09:54 CDT
Monitoring - Canva Student Access Update

Student access to Canva was restored yesterday evening for Allen ISD students.

Canva continues to work on the permissions issue previously identified within the platform that allows students to share products in bulk with district staff only. Although students are not able to share Canva products in bulk with other students, they are still able to share Canva products broadly with district staff. Students are also able to share Canva products individually with other students and collaborate with one another on shared Canva projects as designed.

After review and discussion among several district departments, including Learner Services, Information Technology, and School Leadership, a concerted decision was made to restore student access to Canva in the interest of supporting its continued instructional use while Canva works to fully resolve the remaining permissions issue that allows students to share products with the entire district staff base.

Because the ability to share broadly with staff remains available, it is more important than ever that student use of Canva be monitored closely and that any inappropriate use, content, or sharing activity be addressed promptly.

All students are expected to follow the expectations and requirements outlined in the Allen ISD Student Handbook and Student Code of Conduct. Students remain responsible for their conduct and are subject to the applicable rules, expectations, and disciplinary consequences outlined in those documents. Any violation of the Student Code of Conduct will be addressed in accordance with district procedures and applicable policy, regardless of the circumstances or setting in which the conduct occurs.

We will continue working with Canva and will provide additional updates as the remaining permissions issues are addressed by the provider.

Thank you for your patience as we navigate the situation with Canva.

Respectfully,

Learner Services Department
School Leadership Department
Information Technology Department

Allen Independent School District
Sep 18, 08:20 CDT
Update - Hello,

The Canva icon has now been re-published on the Allen ISD portal for teachers only. Teacher access to Canva has remained available throughout the day; however, the IT Department needed to reconfigure the portal tile so that it is visible and accessible only to teachers at this time.

Teachers may need to log out of the Allen ISD portal and log back in for the Canva icon to appear again.

Student access to Canva remains temporarily disabled. Students are not able to access the Allen ISD Canva environment at this time, either through the Allen ISD portal or directly through the web.

We will provide further updates as more information becomes available.

Thank you for your patience and understanding.

Respectfully,
Allen ISD Information Technology Department
Sep 16, 13:18 CDT
Investigating - Hello Allen ISD Staff,

The IT Department and Canva (not Canvas) are aware of an issue affecting permissions and sharing within Canva. Canva has identified a permissions-related bug and is actively working to resolve it.

While Canva works on a fix, student access to Canva has been temporarily disabled across Allen ISD as a precautionary measure. This step is intended to help prevent misuse that has been observed in a limited number of instances over the past several days.

We will provide an update once Canva confirms the issue has been resolved and student access can be safely restored.

Thank you for your patience and understanding.

Respectfully,
Allen ISD Information Technology Department
Sep 16, 11:52 CDT
Frontline Service Disruption
Resolved - Hello Allen ISD Staff,

The Frontline service issue has been resolved, and services are currently working as expected. Our team has confirmed that users are able to access Frontline through the Allen ISD Portal.

We sincerely appreciate your patience, understanding, and cooperation while we worked through this issue.

Thank you!

Respectfully,
Allen ISD Information Technology Department
Oct 8, 09:52 CDT
Monitoring - Hello,

Frontline services are currently working, and users are able to access the system as expected. Our team has confirmed that access through the Allen ISD Portal is working and will continue to monitor the service to ensure it remains stable.

We sincerely appreciate your patience, understanding, and cooperation while we worked through this issue. We will continue to monitor the service and provide further updates if needed.

Respectfully,
Allen ISD Information Technology Department
Oct 7, 15:58 CDT
Investigating - Dear Allen ISD Staff,

We are currently experiencing a service disruption affecting Frontline services. At this time, the issue appears to be related to Frontline’s services and is impacting users’ ability to access or use the system as expected.

Our team is actively monitoring the situation and working with Frontline as they investigate and address the issue. We will provide additional updates as they become available and notify users once services have been fully restored.

We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding while this issue is being addressed.

Respectfully,
Allen ISD Information Technology Department
Oct 7, 08:29 CDT

Oct 7, 2026

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Verkada Visitor Check-In – Service Issue
Resolved - The issue affecting the Verkada Command Platform and Visitor Check-In has been resolved.

Thank you for your patience and understanding while we worked to resolve this issue.
Sep 30, 08:50 CDT
Investigating - Hello Allen ISD Staff,

We are aware of an issue affecting the Verkada Command Platform, which is impacting Visitor Check-In at some Allen ISD campuses.

Our team is actively working with Verkada to investigate the issue and restore normal service as soon as possible.

We appreciate your patience and understanding while we work with Verkada to resolve this issue. We will provide additional updates as they become available.

Respectfully,
Allen ISD Information Technology Department
Sep 30, 08:15 CDT

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

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