IT Services Status
Important Update – Mass Email Restrictions Due to Microsoft Policy Changes
Investigating - We wanted to give you a quick heads-up that Microsoft has recently updated their anti-spam policies, which has resulted in some users being blocked from sending mass emails through Outlook.

We’re aware of the issue and are actively working on finding solutions that will allow staff to communicate effectively while ensuring the security of our systems.

In the meantime, If you need to send mass communication, please use one of the following tools to avoid any disruptions:

Skyward

Smore

Finalsite (formerly Blackboard)

If you need assistance accessing Smore or Finalsite, please submit a Help Ticket, and our team will be happy to help.

We appreciate your patience and understanding as we adjust to these new Microsoft policies. We’ll continue to keep you informed with any updates or changes.

Thank you,
Allen ISD Information Technology
Apr 24, 2025 - 13:54 CDT
Uptime over the past 90 days. View historical uptime.
Academic Instructional Services Operational
90 days ago
100.0 % uptime
Today
Destiny Library Systems Operational
Canvas Operational
Eduphoria Operational
Naviance Operational
Other Teaching & Learning Platforms ? Operational
Clever Operational
PowerSchool Professional Learning Operational
90 days ago
100.0 % uptime
Today
Business Operations Services Operational
90 days ago
100.0 % uptime
Today
Allen ISD Security Training Operational
Frontline Absence Management (Aesop) ? Operational
Laserfiche Document Management Operational
PCS - Student Nutrition Systems Operational
SchoolDude Systems ? Operational
Single Sign-On Portal - (Emp/Student) Operational
Single Sign-On Portal - (Parent) Operational
Technology HelpDesk System Operational
TransFinder - School Bus Routing Operational
WinOcular Systems Operational
Uniflow - Canon copier access Operational
90 days ago
100.0 % uptime
Today
Powerschool Perform Operational
90 days ago
100.0 % uptime
Today
Collaboration and Sharing Operational
District Shared Drives ? Operational
Google G-Suite - Classroom Operational
Google G-Suite - Gmail ? Operational
Google G-Suite - Drive Operational
Office 365 - Cloud Applications ? Operational
Office 365 - Exchange Email Services Operational
Office 365 - Sharepoint Services ? Operational
Data Applications Operational
90 days ago
100.0 % uptime
Today
Allen ISD Data Dashboard Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Services Operational
90 days ago
100.0 % uptime
Today
Campus Network Services ? Operational
Data Center Services ? Operational
District Website ? Operational
Fiber Network Connectivity (WAN) ? Operational
Firewall Services ? Operational
Identity and Access Managment ? Operational
Internet Access Operational
IP Services ? Operational
Video Insights Systems Operational
Virtual Private Network (VPN) ? Operational
90 days ago
100.0 % uptime
Today
Skyward Applications Operational
Family Access Operational
Finance - HR Systems Operational
Student Information Systems Operational
Telecommunications Systems Operational
90 days ago
100.0 % uptime
Today
Campus Phone Systems ? Operational
Fax Services Operational
SIP Gateway 1 - PDC Operational
SIP Gateway 2 - DR Operational
Skype For Business (Lync) Servers Operational
Video Conferencing Operational
Campus - Bell/PA System Operational
Scan-to-Email ? Operational
90 days ago
100.0 % uptime
Today
Voice Over IP Phone System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Skyward Applications Jun 20, 2025 18:00 - Jun 21, 2025 18:00 CDT

Update - Allen Staff,

All Allen ISD Skyward platforms will be under maintenance from Friday, June 20 at 6:00 p.m. through Saturday, June 21 at 6:00 p.m. as the hosting provider completes system updates and maintenance.

We apologize for the disruption and appreciate your understanding as this necessary work is completed to ensure continued reliability and performance.

Thank you!
Jun 16, 2025 - 12:11 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 16, 2025 - 12:10 CDT
Scheduled - Allen Staff,

All Allen ISD Skyward platforms will be under maintenance from Friday, June 20 at 6:00 p.m. through Saturday, June 21 at 6:00 p.m. as the hosting provider completes system updates and maintenance.

We apologize for the disruption and appreciate your understanding as this necessary work is completed to ensure continued reliability and performance.

Thank you!
Jun 20, 2025 - 18:00 CDT
Jun 17, 2025

No incidents reported today.

Jun 16, 2025

No incidents reported.

Jun 15, 2025
Upgrade of Service Center network switches
Completed - The scheduled maintenance has been completed.
Jun 15, 17:13 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 16:00 CDT
Scheduled - Network switches will be replaced at the Service Center main building and transportation building.

Individual devices (including telephones, security cameras, PCs, wireless access points, and AV systems) will be offline for 15 seconds to 2 minutes, as they reboot and re-establish their network connection.

Additionally, all devices at the site will be offline for a few minutes as sitewide routing is migrated to a new core router.
Jun 10, 15:08 CDT
Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025
Test Email from Allen ISD IT
Resolved - This incident has been resolved.
Jun 10, 12:32 CDT
Identified - Test Email from Allen ISD IT
Jun 10, 12:15 CDT
Jun 9, 2025
Imagine EdgeEX/Edgenuity - Educators may experience degraded performance
Resolved - The degraded performance issue with EdgeEX/Edgenuity has been resolved. Users should be able to resume activities without difficulty. Thanks for your patience.
Jun 9, 14:58 CDT
Investigating - The Imagine Learning team is actively investigating an issue impacting users of Imagine EdgeEX/Edgenuity. Educators may experience degraded performance. They will provide an update soon.
Jun 9, 08:27 CDT
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025
Outlook Sign-In Issue
Resolved - The issue affecting Outlook sign-in has been resolved. Users should now be able to sign in without any issues.

If you’re still experiencing difficulties, please call the Help Desk at 469.675.2000 or submit a help ticket.

Thank you for your patience and understanding while we worked to fix this!
Jun 4, 09:25 CDT
Investigating - We’re currently experiencing issues with signing in to Outlook for multiple users. Our team is aware of the problem and actively working to get things back up and running as soon as possible.

We’ll continue to provide updates and let everyone know as soon as this issue is resolved.

Thank you for your patience and understanding!
Jun 4, 08:08 CDT
Jun 3, 2025

No incidents reported.

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