IT Services Status
Partially Degraded Service
Academic Instructional Services Operational
90 days ago
100.0 % uptime
Today
Destiny Library Systems Operational
Canvas Operational
Eduphoria Operational
Naviance Operational
Other Teaching & Learning Platforms ? Operational
Clever Operational
PowerSchool Professional Learning Operational
90 days ago
100.0 % uptime
Today
Business Operations Services Degraded Performance
90 days ago
99.96 % uptime
Today
Allen ISD Security Training Operational
Frontline Absence Management (Aesop) ? Operational
Laserfiche Document Management Degraded Performance
PCS - Student Nutrition Systems Operational
SchoolDude Systems ? Operational
Single Sign-On Portal - (Emp/Student) Operational
Single Sign-On Portal - (Parent) Operational
Technology HelpDesk System Operational
TransFinder - School Bus Routing Operational
WinOcular Systems Operational
Uniflow - Canon copier access Operational
90 days ago
99.93 % uptime
Today
Powerschool Perform Operational
90 days ago
100.0 % uptime
Today
Collaboration and Sharing Operational
District Shared Drives ? Operational
Google G-Suite - Classroom Operational
Google G-Suite - Gmail ? Operational
Google G-Suite - Drive Operational
Office 365 - Cloud Applications ? Operational
Office 365 - Exchange Email Services Operational
Office 365 - Sharepoint Services ? Operational
Data Applications Operational
90 days ago
100.0 % uptime
Today
Allen ISD Data Dashboard Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Services Operational
Campus Network Services ? Operational
Data Center Services ? Operational
District Website ? Operational
Fiber Network Connectivity (WAN) ? Operational
Firewall Services ? Operational
Identity and Access Managment ? Operational
Internet Access Operational
IP Services ? Operational
Video Insights Systems Operational
Skyward Applications Operational
Family Access Operational
Finance - HR Systems Operational
Student Information Systems Operational
Telecommunications Systems Operational
90 days ago
100.0 % uptime
Today
Campus Phone Systems ? Operational
Fax Services Operational
SIP Gateway 1 - PDC Operational
SIP Gateway 2 - DR Operational
Skype For Business (Lync) Servers Operational
Video Conferencing Operational
Campus - Bell/PA System Operational
Scan-to-Email ? Operational
90 days ago
100.0 % uptime
Today
Voice Over IP Phone System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Network Maintenance - AHS Tennis Building Nov 25, 2024 08:00 - Nov 27, 2024 08:00 CST
Contractors will be replacing fiber optic cabling at the AHS Tennis Building. Network connectivity will be unavailable during the installation period.
Posted on Nov 19, 2024 - 12:53 CST
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024
Resolved - Update from Microsoft:

We’ve successfully deployed our fix to address this issue and confirmed with affected users that this problem is resolved.

Nov 19, 12:53 CST
Identified - Service Advisory from Microsoft:

Some users may be unable to move and copy folders or files in SharePoint Online

Issue ID: SP936755
Affected services: SharePoint Online
Status: Service degradation
Issue type: Advisory
Start time: Nov 18, 2024, 7:25 AM CST

User impact
Users may be unable to move and copy folders or files in SharePoint Online.

Scope of impact
Impact is specific to some users who are served through the affected infrastructure.

Current status
Nov 18, 2024, 4:21 PM CST
We've identified that a recent service update may be preventing users from moving or copying folders or files in SharePoint Online. We're deducing the specific issue within the offending service update, allowing us to create a code fix that remediates impact.

Nov 19, 08:15 CST
Nov 18, 2024

No incidents reported.

Nov 17, 2024
Completed - The scheduled maintenance has been completed.
Nov 17, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 18:00 CST
Scheduled - Sunday, November 17, 6pm-8pm

Upgrading district core network switches.
WiFi at all sites east of US-75 will be offline due to wifi controllers being inaccessible during the upgrade of Bethany_PDC.
This will also impact all Video Insight servers, and many of the virtual servers running in the data center.

Wired internet access will be largely unaffected, except for users at PLAS or Admin.

Nov 14, 13:17 CST
Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Resolved - This incident has been resolved.
Nov 7, 08:34 CST
Investigating - Hello Allen ISD Staff,

Skyward Student is currently experiencing degraded performance.

Our hosting provider is aware of the issue and is actively working on a resolution.

We appreciate your patience. We will keep you updated on progress and notify all staff as soon as the system is operating at full capacity again.

Thank you for your understanding,

Allen ISD Technology Team

Nov 6, 11:41 CST
Resolved - This incident has been resolved.
Nov 7, 08:32 CST
Identified - The issue has been identified and a fix is being implemented.
Nov 6, 14:04 CST
Investigating - We are currently experiencing an issue affecting external access to Laserfiche Forms.

Users attempting to access Laserfiche Forms from outside the network may be unable to connect.

Our team is actively investigating the cause of this outage and working to resolve it as quickly as possible.

We will provide updates as more information becomes available.

Thank you for your patience and understanding as we work to restore access.

Nov 5, 16:25 CST
Nov 6, 2024