IT Services Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Academic Instructional Services Operational
90 days ago
100.0 % uptime
Today
Destiny Library Systems Operational
Canvas Operational
Eduphoria Operational
Naviance Operational
Other Teaching & Learning Platforms Operational
Clever Operational
Professional Learning Platform Operational
90 days ago
100.0 % uptime
Today
Business Operations Services Operational
90 days ago
100.0 % uptime
Today
Allen ISD Security Training Operational
Frontline Absence Management (Aesop) Operational
Laserfiche Document Management Operational
PCS - Student Nutrition Systems Operational
SchoolDude Systems Operational
Single Sign-On Portal - (Emp/Student) Operational
Single Sign-On Portal - (Parent) Operational
Technology HelpDesk System Operational
TransFinder - School Bus Routing Operational
WinOcular Systems Operational
Uniflow - Canon copier access Operational
90 days ago
100.0 % uptime
Today
Powerschool Perform Operational
90 days ago
100.0 % uptime
Today
Collaboration and Sharing Operational
District Shared Drives Operational
Google G-Suite - Classroom Operational
Google G-Suite - Gmail Operational
Google G-Suite - Drive Operational
Office 365 - Cloud Applications Operational
Office 365 - Exchange Email Services Operational
Office 365 - Sharepoint Services Operational
Data Applications Operational
90 days ago
100.0 % uptime
Today
Allen ISD Data Dashboard Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Services Operational
90 days ago
100.0 % uptime
Today
Campus Network Services Operational
Data Center Services Operational
District Website Operational
Fiber Network Connectivity (WAN) Operational
Firewall Services Operational
Identity and Access Managment Operational
Internet Access Operational
IP Services Operational
Video Insights Systems Operational
Virtual Private Network (VPN) Operational
90 days ago
100.0 % uptime
Today
Web Filtering - Content Keeper Operational
90 days ago
100.0 % uptime
Today
Skyward Applications Operational
Family Access Operational
Finance - HR Systems Operational
Student Information Systems Operational
Telecommunications Systems Operational
90 days ago
100.0 % uptime
Today
Campus Phone Systems Operational
Fax Services Operational
SIP Gateway 1 - PDC Operational
SIP Gateway 2 - DR Operational
Skype For Business (Lync) Servers Operational
Video Conferencing Operational
Campus - Bell/PA System Operational
Scan-to-Email Operational
90 days ago
100.0 % uptime
Today
Voice Over IP Phone System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Notice – Skyward Student Access and Family Access Jul 17, 2026 18:00 - Jul 19, 2026 18:00 CDT

Skyward Student, Family Access, and Skyward Finance will be unavailable due to scheduled software maintenance between Friday, July 17, 6:00 p.m. and Sunday, July 19, 6:00 p.m.

During this maintenance window:

Staff will not be able to access Skyward Student or Skyward Finance.
Students, parents, and guardians will not be able to access Skyward Student or Family Access.
Guardians enrolling students through the New Student Online Enrollment system will be unable to do so during this timeframe.

Skyward Student, Family Access, and Skyward Finance are scheduled to be available again at approximately 6:00 p.m. on Sunday, July 19.

Thank you for your patience and understanding as we complete these important system updates.
Posted on Jul 17, 2026 - 16:15 CDT

Scheduled Maintenance Notice - Network Upgrades Jul 28, 2026 18:00-21:00 CDT

The Allen ISD Information Technology Department will be upgrading the district's core network infrastructure on Tuesday, July 28, from 6:00 p.m. to 9:00 p.m.
During this maintenance window, Internet access within district buildings will be unavailable, and district resources and services that require access to the Allen ISD network may be intermittently unavailable while the migration is performed.
If you are accessing cloud-based services from home, such as Google Drive, Microsoft 365, Outlook email, Skyward, or other internet-hosted applications, those services are expected to remain available and are not affected by this maintenance.
All services on site are expected to be fully restored by the end of the scheduled maintenance window.
Thank you for your patience and understanding.
Respectfully,
Allen ISD Information Technology Department
Posted on Jul 13, 2026 - 15:46 CDT
Jul 17, 2026
Skyward Finance and Student System Outage
Resolved - Hello Allen ISD Staff,

This Skyward incident has been resolved, and Skyward Student and Finance have remained stable and fully operational since 6:30 p.m. yesterday.

The Allen ISD Information Technology Department will continue to monitor the services and remain in contact with ISCorp as needed.

A separate Skyward maintenance window is scheduled for today. Additional details and a notification will be sent to all Allen ISD staff accordingly.

Thank you for your patience and understanding.

Respectfully,

Allen ISD Information Technology Department
Jul 17, 15:59 CDT
Monitoring - Hello Allen ISD Staff,

Earlier today, ISCorp, the Skyward hosting provider, applied a fix to resolve the issue affecting the Skyward applications. Skyward Student and Finance have been operational since 6:00 p.m.

The Allen ISD Information Technology Department will continue to monitor the services and remain in close contact with the hosting provider accordingly.

Thank you for your patience and understanding.

Respectfully,

Allen ISD Information Technology Department
Jul 16, 21:43 CDT
Identified - ISCorp has identified the cause of the issue affecting Skyward applications. This is a widespread issue impacting several school districts. A long-term solution is currently being developed and implemented to address the issue and help prevent future occurrences.

We are continuing to work closely with ISCorp as they work toward a permanent resolution. Additional updates will be provided as more information becomes available.

Thank you for your continued patience and understanding while we work with ISCorp to resolve this issue.
Jul 16, 11:27 CDT
Investigating - Dear Allen ISD Staff,

We are currently aware that Skyward Finance and Skyward Student are experiencing an outage. Our team is working with ISCorp to investigate the issue and identify the cause.

At this time, users may experience difficulty accessing Skyward or may be unable to log in.

We will continue to monitor the situation and provide updates as more information becomes available.

Thank you for your patience and understanding.
Jul 16, 09:20 CDT
Jul 16, 2026
Jul 15, 2026

No incidents reported.

Jul 14, 2026
Temporary Issue with Password Resets
Resolved - Dear Allen ISD Staff,

The temporary issue affecting password reset requests has been resolved. Users should now be able to successfully reset their passwords as expected.

Thank you for your patience and understanding while our team worked to resolve this issue. We apologize for any inconvenience this may have caused.

If you continue to experience any issues with password resets, please contact the Allen ISD Help Desk at 469-675-2000 for assistance.

Thank you,
Jul 14, 11:24 CDT
Identified - Dear Allen ISD Staff,

Allen ISD Technology Services is currently experiencing a temporary issue affecting password reset requests. Our team is aware of the issue and is actively working to resolve it.

At this time, we kindly ask that you please refrain from attempting to reset your password until further notice. Our team is working to restore the service as quickly as possible, and additional reset attempts may not be successful while the issue is ongoing.

We apologize for any inconvenience this may cause and appreciate your patience and understanding while we work to resolve the issue.

We will provide an update once password reset functionality has been restored.

Thank you for your cooperation.
Jul 14, 09:48 CDT
Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

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