LaserFiche Forms Accessibility

Incident Report for Allen ISD Information Technology

Postmortem

SQL Server crashed overnight causing a domino effect with license manager not being able to accurate identify which users had licenses.

‌

Restarted SQL and Application servers, removed and added groups until problem was identified and synchronization was successful.

‌

Verified with users sign-in is possible at this time.

Posted Jan 26, 2023 - 10:50 CST

This incident has been resolved.

Posted Jan 26, 2023 - 10:48 CST

We are currently investigating this issue.

Posted Jan 26, 2023 - 10:03 CST

This incident affected: Business Operations Services (Laserfiche Document Management).