Verkada Visitor Check-In – Service Issue

Incident Report for Allen ISD Information Technology

Resolved

The issue affecting the Verkada Command Platform and Visitor Check-In has been resolved.

Thank you for your patience and understanding while we worked to resolve this issue.

Posted Sep 30, 2026 - 08:50 CDT

Investigating

Hello Allen ISD Staff,

We are aware of an issue affecting the Verkada Command Platform, which is impacting Visitor Check-In at some Allen ISD campuses.

Our team is actively working with Verkada to investigate the issue and restore normal service as soon as possible.

We appreciate your patience and understanding while we work with Verkada to resolve this issue. We will provide additional updates as they become available.

Respectfully,
Allen ISD Information Technology Department

Posted Sep 30, 2026 - 08:15 CDT

This incident affected: Business Operations Services (Verkada).