Network Outages at Multiple Campuses

Incident Report for Allen ISD Information Technology

Resolved

This incident has been resolved.

Posted Nov 16, 2020 - 08:23 CST

Monitoring

Our fiber vendor is in the process of splicing fiber strands. Sites will randomly come back online as their fiber strands are spliced.

Posted Nov 13, 2020 - 15:47 CST

Identified

We have identified the cut which was the result of a car accident near Pebblebrook. We have contacted our fiber vendor to start the repair process. The damage is extensive and will take sometime to repair, once we get a repair ETA we will update this incident.

Posted Nov 13, 2020 - 08:00 CST

Investigating

This is to inform you that we are experiencing site outages for the following sites.

• Anderson ES
• Bolin ES
• Boyd ES
• Chandler ES
• Olson ES
• Reed ES
• Rountree ES
• Vaughan ES
• Curtis MS
• Ford MS
• Central Office

We will provide updates as they become available.

Posted Nov 13, 2020 - 07:23 CST

This incident affected: Network Infrastructure Services (Campus Network Services).