tag:status.allenisd.org,2005:/historyAllen ISD Information Technology Status - Incident History2024-03-28T10:47:14-05:00Allen ISD Information Technologytag:status.allenisd.org,2005:Incident/203513992024-03-25T15:45:24-05:002024-03-25T15:45:24-05:00Laserfiche Workflow Operations<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>15:45</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:39</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.allenisd.org,2005:Incident/203326162024-03-22T17:24:33-05:002024-03-22T17:24:33-05:00Laserfiche Forms Accessibility<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:24</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>16:56</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.allenisd.org,2005:Incident/203039162024-03-20T16:30:56-05:002024-03-20T16:30:56-05:00Uniflow database upgrade<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:30</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>15:30</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:55</var> CDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:24</var> CDT</small><br><strong>Scheduled</strong> - We will be upgrading the Uniflow database to alleviate ongoing issues with report building. This will affect all copiers in the district.</p>tag:status.allenisd.org,2005:Incident/203106942024-03-20T15:55:02-05:002024-03-20T15:55:02-05:00PowerSchool Perform - Login Issues<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>15:55</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>09:16</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.allenisd.org,2005:Incident/201678312024-03-05T12:42:52-06:002024-03-05T12:43:00-06:00HMH Service Outage<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:42</var> CST</small><br><strong>Resolved</strong> - HMH is reporting this issue is resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:07</var> CST</small><br><strong>Monitoring</strong> - Performance in HMH has recovered as of 10:37AM ET and users should once again be able to log in. Our teams continue observing performance and investigating.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:02</var> CST</small><br><strong>Investigating</strong> - UPDATE 10:06AM ET – Service Outage: Ed is experiencing an outage, and all users are currently unable to log in or access Ed. Our teams are troubleshooting this issue and working to resolve this as soon as possible.</p>tag:status.allenisd.org,2005:Incident/201682092024-03-05T12:42:08-06:002024-03-05T12:42:08-06:00Clever Access<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:42</var> CST</small><br><strong>Resolved</strong> - Clever is reporting this incident as resolved</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:41</var> CST</small><br><strong>Identified</strong> - Clever has identified an issue with Google that may impact some users' ability to log into applications within Clever. We are monitoring the issue and will provide status updates as they become available from Clever.</p>tag:status.allenisd.org,2005:Incident/199923512024-02-17T18:00:56-06:002024-02-17T18:00:56-06:00Skyward Maintenance<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>18:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>18:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>18:00</var> CST</small><br><strong>Scheduled</strong> - Skyward applications will be updated 6 PM CST Friday 2/16/2024 - 6 PM CST Saturday 2/16/2024. Skyward Finance, Skyward Student and Family Access will not be available during this time. AISD Information Technology will closely monitor services once they are restored.</p>tag:status.allenisd.org,2005:Incident/199487882024-02-09T14:52:40-06:002024-02-09T14:52:40-06:00HMH/myHRW/ThinkCentral Outage<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>14:52</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>09:44</var> CST</small><br><strong>Identified</strong> - We have identified an issue preventing logins to HMH Ed/myHRW/ThinkCentral and are implementing a fix at this time.</p>tag:status.allenisd.org,2005:Incident/199235812024-02-06T16:23:49-06:002024-02-06T16:23:49-06:00Degraded Performance - Scan to Email<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>16:23</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:24</var> CST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.allenisd.org,2005:Incident/198403002024-01-26T21:44:10-06:002024-01-26T21:44:10-06:00Microsoft Teams Investigating Performance Issue<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>21:44</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>13:17</var> CST</small><br><strong>Monitoring</strong> - Microsoft is currently investigating an issue impacting multiple Microsoft Teams features. At this time some Allen ISD users have reported failure to load messages and delays in sending messages within MS Teams channels and chats, The AISD Information Technology Department will continue to monitor the situation and keep users informed.</p>tag:status.allenisd.org,2005:Incident/197671922024-01-19T15:13:40-06:002024-01-19T15:13:40-06:00Student Email Delivery Delays<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>15:13</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:22</var> CST</small><br><strong>Identified</strong> - We've identified an issue causing minor delays on emails from students being delivered to staff inboxes and are working to implement a fix at this time.</p>tag:status.allenisd.org,2005:Incident/194216752023-12-18T06:01:21-06:002023-12-18T06:01:21-06:00Eduphoria Maintenance<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>06:01</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>18:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>15:34</var> CST</small><br><strong>Scheduled</strong> - Eduphoria has recently informed us that they are working on improvements to their database in order to optimize performance. Unfortunately, as a result, Eduphoria will be taking their services offline this upcoming weekend. All Eduphoria services will be impacted and are anticipated to be unavailable from 6pm CST Friday 12/15/2023 - 6am Monday CST 12/18/2023. AISD Information Technology will closely monitor services once they are restored.</p>tag:status.allenisd.org,2005:Incident/193770882023-12-12T08:15:39-06:002023-12-12T08:15:39-06:00Powerschool Perform and Winocular Access<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>08:15</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>15:34</var> CST</small><br><strong>Monitoring</strong> - Powerschool, Winocular and Data Dashboard access issues were resolved earlier today. AISD Information Technology Department will continue to monitor systems stability.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>08:39</var> CST</small><br><strong>Identified</strong> - We have identified the issue preventing logins to WinOcular, PowerSchool, and the District dashboard. AISD Technology is currently implementing a resolution now.</p>tag:status.allenisd.org,2005:Incident/193389662023-12-06T15:16:42-06:002023-12-06T15:16:42-06:00GoGuardian Investigating Performance Issue<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>15:16</var> CST</small><br><strong>Resolved</strong> - GoGuardian has resolved this issue.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>15:08</var> CST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:06</var> CST</small><br><strong>Monitoring</strong> - GoGuardian is currently investigating an incident that may impact usability and performance globally. At this time Allen ISD has no reports of degraded GoGuardian performance for the district tenant. The information technology department will continue to monitor the situation and keep users informed.</p>tag:status.allenisd.org,2005:Incident/193184062023-12-04T17:30:44-06:002023-12-04T17:30:44-06:00Skyward Finance Maintenance<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>17:30</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>16:30</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>12:52</var> CST</small><br><strong>Scheduled</strong> - Hello Allen ISD Staff,<br /><br />Skyward HR/Finance will be inaccessible today after 4:30 PM to close the 2022-2023 financial/fiscal year. This process is expected to last between 30 and 60 minutes.<br />Skyward Finance will be accesible again after the process has been completed.<br /><br />Respectfully,<br /><br />The Allen ISD Finance and IT Departments</p>tag:status.allenisd.org,2005:Incident/192468132023-11-30T18:09:21-06:002023-11-30T18:09:21-06:00AISD Portal access<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>18:09</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>21:11</var> CST</small><br><strong>Monitoring</strong> - A fix for the Allen ISD portal access off premises has been applied at this time. The Information Technology department will continue to monitor the solution.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>20:30</var> CST</small><br><strong>Investigating</strong> - The Allen ISD portal is currently not available for access off premises. On premises access is not affected. The Allen ISD IT Department is actively working with the vendor to apply a solution as soon as possible.</p>tag:status.allenisd.org,2005:Incident/190000522023-11-15T11:49:08-06:002023-11-15T11:49:08-06:00Skyward Finance and Student - Access Degraded<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>11:49</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>19:39</var> CDT</small><br><strong>Update</strong> - Skyward Student and Skyward Finance/HR are available for access when connecting outside of district premises. <br />The Information Technology department will continue to monitor stability.<br />Thank you for your continued patience as we work on these technical issues in collaboration with the district technology service providers.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>14:39</var> CDT</small><br><strong>Update</strong> - The Portal, Skyward Student and Finance/HR have been stable since additional work was completed approximately at 9:30 AM this morning.<br />For the time being Skyward Student and Finance/HR access is limited to users when logging in through the district network within district buildings. The Information Technology department will continue to monitor stability.<br /><br />Skyward Family Access has not been affected by the outages.<br /><br />Thank you for your continued patience as we work on these issues in collaboration with the district technology service providers.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>08:57</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>08:20</var> CDT</small><br><strong>Investigating</strong> - Skyward access is significantly degraded this morning. The Allen ISD IT Department continues to work with the vendor to apply a permanent solution ASAP.<br />This outage does not affect Skyward family access.</p>tag:status.allenisd.org,2005:Incident/190217152023-11-05T04:00:21-06:002023-11-05T04:00:21-06:00Allen ISD Portal Maintenance<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>04:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>20:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>16:01</var> CDT</small><br><strong>Scheduled</strong> - The Allen ISD portal will be undergoing maintenance tonight between 8:00 PM and 5:00 AM (Sunday November 5). The portal will remain operational for most of the maintenance window except for a period of approximately 60 minutes within the hours of the scheduled maintenance.<br /><br />Allen ISD Information Technology Department</p>tag:status.allenisd.org,2005:Incident/189829122023-11-02T08:56:23-05:002023-11-02T08:56:23-05:00Intermitten Portal Outages<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>08:56</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>17:42</var> CDT</small><br><strong>Monitoring</strong> - A fix for the Skyward Student and Finance access issues has been applied at this time. The Information Technology department will continue to monitor the solution.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>13:46</var> CDT</small><br><strong>Identified</strong> - Skyward Student and Finance continue to experience intermittent access issues. The specific cause has been identified and we are actively working on applying a solution.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>13:45</var> CDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>13:45</var> CDT</small><br><strong>Monitoring</strong> - Skyward Student and Finance continue to experience intermittent access issues. The specific cause has been identified and we are actively working on applying a solution.</p>tag:status.allenisd.org,2005:Incident/189261442023-10-31T15:36:24-05:002023-10-31T15:36:24-05:00SSL/TLS Security Issue<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>15:36</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>12:52</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.allenisd.org,2005:Incident/189011942023-10-24T08:12:44-05:002023-10-24T08:12:44-05:00Skyward Authentication Delays/Slowness<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>08:12</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>11:22</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and the IT Department is monitoring the results.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>11:12</var> CDT</small><br><strong>Investigating</strong> - We are aware of the slowness associated with Skyward logins and are currently investigating the issue.</p>tag:status.allenisd.org,2005:Incident/187548552023-10-21T18:00:09-05:002023-10-21T18:00:09-05:00Skyward Maintenance Window - Addendum Updates<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>18:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>18:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>09:36</var> CDT</small><br><strong>Scheduled</strong> - Dear Allen ISD Staff,<br /><br />On Friday October 20, 2023, the Skyward service provider will be conducting maintenance to load addendum updates to the Allen ISD Skyward instances.<br />The Allen ISD Skyward Finance and Student platforms will be offline and inaccessible during the maintenance period.<br />Skyward will be back on line at the end of the maintenance window on Saturday October 21 at 6:00 pm.<br /><br />Respectfully,<br /><br />Allen ISD IT Department & The Skyward Service Provider</p>tag:status.allenisd.org,2005:Incident/188688812023-10-20T13:49:00-05:002023-10-20T13:49:00-05:00LaserFiche Outage<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>13:49</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>11:37</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.allenisd.org,2005:Incident/188183912023-10-17T11:30:36-05:002023-10-17T11:30:36-05:00Update Skyward Mobile App & Use Web Browser for Family Access<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>11:30</var> CDT</small><br><strong>Resolved</strong> - Allen ISD Staff,<br /><br />The Skyward mobile application has been updated by the vendor and is now available for family access again. Please make sure you update the Skyward mobile app to the latest version before log in into Skyward Family Access. The update is also necessary to successfully log in into Skyward Finance and Student through the phone app.<br /><br />See instructions below to complete the phone app update:<br /><br />https://helpdesk.allenisd.org/kb/article/83-skyward-mobile-app-update-staff-account/<br /><br />Respectfully,<br /><br />Allen ISD Information Technology Department</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>15:53</var> CDT</small><br><strong>Monitoring</strong> - Dear Allen ISD Staff,<br /><br />On Friday October 13, 2023, Skyward released an updated mobile app version (2.1.01) for access through iOS and Android devices. District staff who utilize the Skyward mobile application are advised to update the application and reconnect the AISD staff account to ensure functionality. Copy and paste the following link on your browser to access instructions if needed: <br /><br />https://helpdesk.allenisd.org/kb/article/83-skyward-mobile-app-update-staff-account/<br /><br />The Skyward Family Access phone application is producing an error when attempting to authenticate. The Allen ISD IT team has notified the vendor and asked for a timeline related to the bug fix. Please guide parents to utilize the web version to access Skyward Family Access linked on the allenisd.org website in the meantime.<br /><br />The technical issue described above does not affect access to any of the Skyward environments (Student, Finance and Family) through the web browser. It is limited to the mobile application.</p>tag:status.allenisd.org,2005:Incident/180129832023-08-05T02:00:07-05:002023-08-05T02:00:07-05:00O365 Single-Sign On Implementation<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>13:23</var> CDT</small><br><strong>Scheduled</strong> - Office 365 access will be intermittent during this window as we complete the Single-Sign On implementation for our Microsoft environment.</p>