IT Services Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Academic Instructional Services Operational
90 days ago
100.0 % uptime
Today
Atriuum Library Systems Operational
Canvas Operational
Eduphoria Operational
Naviance Operational
Safari Montage Operational
Other Teaching & Learning Platforms ? Operational
Clever Operational
90 days ago
100.0 % uptime
Today
Business Operations Services Operational
Allen ISD Security Training Operational
Frontline Absence Management (Aesop) ? Operational
Laserfiche Document Management Operational
PCS - Student Nutrition Systems Operational
SchoolDude Systems ? Operational
Single Sign-On Portal - (Emp/Student) Operational
Single Sign-On Portal - (Parent) Operational
Technology HelpDesk System Operational
TransFinder - School Bus Routing Operational
WinOcular Systems Operational
Collaboration and Sharing Operational
District Shared Drives ? Operational
Google G-Suite - Classroom Operational
Google G-Suite - Gmail ? Operational
Google G-Suite - Drive Operational
Office 365 - Cloud Applications ? Operational
Office 365 - Exchange Email Services Operational
Office 365 - Sharepoint Services ? Operational
Skyward Applications Operational
Family Access Operational
Finance - HR Systems Operational
Student Information Systems Operational
Network Infrastructure Services Operational
Campus Network Services ? Operational
Data Center Services ? Operational
District Website ? Operational
Fiber Network Connectivity (WAN) ? Operational
Firewall Services ? Operational
Identity and Access Managment ? Operational
Internet Access Operational
IP Services ? Operational
Video Insights Systems Operational
Telecommunications Systems Operational
Campus Phone Systems ? Operational
Fax Services Operational
SIP Gateway 1 - PDC Operational
SIP Gateway 2 - DR Operational
Skype For Business (Lync) Servers Operational
Video Conferencing Operational
Campus - Bell/PA System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 22, 2022

No incidents reported today.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022
Network Switch Software - Urgent Update
Completed - The scheduled maintenance has been completed.
Jan 19, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 23:00 CST
Scheduled - This is to inform you that Technology will be performing an urgent update on network switches at STEAM. The following services will be offline during the maintenance window:

• Internet Access
• DirectAccess
Jan 18, 15:50 CST
Jan 18, 2022
Anderson Network is Down
Resolved - This incident has been resolved.
Jan 18, 14:56 CST
Identified - This is to inform you that Anderson network is down due to an issue with the fiber connection. We have engaged our fiber provider to troubleshoot and resolve the issue. The following service are affected by the outage:

• Phone System
• Internet
• Wi-Fi
Jan 18, 11:07 CST
Jan 17, 2022
Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jan 17, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 10:00 CST
Scheduled - This is to inform you that Technology will be performing an OS update of network switches. The following network servers will be unavailable during this maintenance:

• Eduphoria
• Papercut
• HVAC (Compass)
Jan 12, 15:44 CST
Jan 16, 2022

No incidents reported.

Jan 15, 2022
Boon ES - Network Maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 11:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 10:00 CST
Scheduled - This is to inform you that Technology will be performing network maintenance at Boon ES, which will cause a network outage. The following services will not be available during this maintenance window:

• Internet Access
• Phone Service
• Network Services
Jan 13, 14:07 CST
Jan 14, 2022

No incidents reported.

Jan 13, 2022
AT&T Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jan 13, 16:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 16:01 CST
Scheduled - This is to inform you that AT&T will be performing maintenance on their gateway at the Stadium. This device is used for external phone calls. We do not anticipate any outage as phone calls should failover to a back up gateway located at STEAM.
Jan 12, 15:36 CST
Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022
Server Maintenance
Completed - The scheduled maintenance has been completed.
Jan 8, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 10:00 CST
Scheduled - This is to inform you that the technology department will be performing maintenance on all districts servers. During this maintenance windows servers will be down briefly during a system reboot.
Jan 5, 12:49 CST
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