Allen ISD Technology Status

IT Services Status

Minor Service Outage

Academic Instructional Services Operational

Atriuum Library Systems Operational

Canvas Operational

Eduphoria Operational

Naviance Operational

Safari Montage Operational

Other Teaching & Learning Platforms Operational

Business Operations Services Partial Outage

Allen ISD Security Training Operational

Frontline Absence Management (Aesop) Operational

Laserfiche Document Management Operational

PCS - Student Nutrition Systems Operational

SchoolDude Systems Operational

Single Sign-On Portal - (Emp/Student) Partial Outage

Single Sign-On Portal - (Parent) Operational

Technology HelpDesk System Operational

TransFinder - School Bus Routing Operational

WinOcular Systems Operational

Collaboration and Sharing Operational

District Shared Drives Operational

Google G-Suite - Classroom Operational

Google G-Suite - Gmail Operational

Google G-Suite - Drive Operational

Office 365 - Cloud Applications Operational

Office 365 - Exchange Email Services Operational

Office 365 - Sharepoint Services Operational

Skyward Applications Operational

Family Access Operational

Finance - HR Systems Operational

Student Information Systems Operational

Network Infrastructure Services Operational

Campus Network Services Operational

Data Center Services Operational

District Website Operational

Fiber Network Connectivity (WAN) Operational

Firewall Services Operational

Identity and Access Managment Operational

Internet Access Operational

IP Services Operational

Video Insights Systems Operational

Telecommunications Systems Operational

Campus Phone Systems Operational

Fax Services Operational

SIP Gateway 1 - PDC Operational

SIP Gateway 2 - DR Operational

Skype For Business (Lync) Servers Operational

Video Conferencing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Firewall Software Update Sep 17, 22:00 - Sep 18, 00:00 CDT

This is to inform you that the Technology Department will be performing a software update on our firewall.

The following services will be unavailable during this upgrade:

• Internet connectivity
• Connectivity to district resources from outside our network
Posted on Sep 14, 10:08 CDT

Stadium UPS Maintenance Sep 23, 17:00-19:00 CDT

This is to inform you that Technology Department will be working with a vendor to perform maintenance on the UPS located in the Stadium DR. We do not anticipate any outages during this maintenance window.
Posted on Sep 8, 11:22 CDT

Server Quarterly Maintenance Sep 25, 10:00-14:00 CDT

This is to inform you that the Technology Department will be performing quarterly maintenance on key servers in the infrastructure.

The following network services will experience an outage within the maintenance window:

• LaserFiche
• IP Services
• Share Drives
• SQL Servers
Posted on Sep 8, 09:39 CDT

Past Incidents

Sep 17, 2021

No incidents reported today.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

Host Server Reboots - Emergency

Completed - The scheduled maintenance has been completed.
Sep 8, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 19:02 CDT

Scheduled - This is to inform you that the Technology Department will be performing a reboot of host servers at the STEAM data center. We do no anticipate any service outages during this maintenance window.
Sep 8, 13:35 CDT

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

Phone System Certificate Update

Completed - The scheduled maintenance has been completed.
Sep 4, 12:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 10:02 CDT

Scheduled - This is to inform you that Technology will be working with our vendor to update a certificate on one of our VoIP servers. During this maintenance window there may be an outage of phone services.
Sep 2, 10:53 CDT

Sep 3, 2021

No incidents reported.