IT Services Status
All Systems Operational
Academic Instructional Services Operational
Atriuum Library Systems Operational
Canvas Operational
Eduphoria Operational
Naviance Operational
Safari Montage Operational
Other Teaching & Learning Platforms ? Operational
Business Operations Services Operational
Allen ISD Security Training Operational
Frontline Absence Management (Aesop) ? Operational
Laserfiche Document Management Operational
PCS - Student Nutrition Systems Operational
SchoolDude Systems ? Operational
Single Sign-On Portal - (Emp/Student) Operational
Single Sign-On Portal - (Parent) Operational
Technology HelpDesk System Operational
TransFinder - School Bus Routing Operational
WinOcular Systems Operational
Collaboration and Sharing Operational
District Shared Drives ? Operational
Google G-Suite - Classroom Operational
Google G-Suite - Gmail ? Operational
Google G-Suite - Drive Operational
Office 365 - Cloud Applications ? Operational
Office 365 - Exchange Email Services Operational
Office 365 - Sharepoint Services ? Operational
Skyward Applications Operational
Family Access Operational
Finance - HR Systems Operational
Student Information Systems Operational
Network Infrastructure Services Operational
Campus Network Services ? Operational
Data Center Services ? Operational
District Website ? Operational
Fiber Network Connectivity (WAN) ? Operational
Firewall Services ? Operational
Identity and Access Managment ? Operational
Internet Access Operational
IP Services ? Operational
Video Insights Systems Operational
Telecommunications Systems Operational
Campus Phone Systems ? Operational
Fax Services Operational
SIP Gateway 1 - PDC Operational
SIP Gateway 2 - DR Operational
Skype For Business (Lync) Servers Operational
Video Conferencing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Citrix Quarterly Maintenance Nov 28, 10:00-14:00 CST
This is to inform you that the Technology Department will be performing maintenance on our Citrix environment.

Access to Citrix services will be offline during this maintenance.
Posted on Nov 17, 11:19 CST
Skyward Finance Software Update Nov 28, 10:00-14:00 CST
This is to inform you that the Technology Department will be performing a software update on the Skyward Finance Server.

The following network services will be unavailable during this outage:

• Skyward Finance (PaC and Web)
• Employee Access
• Time clock Access
Posted on Nov 16, 15:06 CST
Firewall Software Update Nov 28, 22:00-23:00 CST
This is to inform you that the Technology Department will be performing a software update on our firewall.

The following services will be unavailable during this upgrade:

• Internet connectivity
• Connectivity to district resources from outside our network
Posted on Nov 17, 11:21 CST
Past Incidents
Nov 25, 2020

No incidents reported today.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020
JAMF Server Update (SVC-JAMF-P01)
Completed - The scheduled maintenance has been completed.
Nov 21, 19:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 18:00 CST
Scheduled - That system used to manage district owned Apple devices (SVC-JAMF-P01) will be undergoing scheduled maintenance during this block of time. This resource will be unavailable during this scheduled maintenance.
Nov 17, 12:23 CST
Nov 20, 2020
AISD-CAFE WinSCP Update
Completed - The scheduled maintenance has been completed.
Nov 20, 17:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 14:00 CST
Scheduled - AISD-Café will be undergoing scheduled maintenance during this block of time. This system will be unavailable during this block of time.
Nov 17, 12:16 CST
Nov 19, 2020
Ford MS - Network Outage
Completed - The scheduled maintenance has been completed.
Nov 19, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 16:00 CST
Scheduled - This is to inform you that the Technology Department will be deploying infrastructure equipment at Ford MS.

The following network services will be unavailable during this maintenance:
• File Shares
• VoIP Phones
• Internet Access
• Wi-Fi Services
• All Network Services
Nov 11, 15:30 CST
Nov 18, 2020
Skyward Student Software Update
Completed - The scheduled maintenance has been completed.
Nov 18, 20:13 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 19:00 CST
Scheduled - This is to inform you that the Technology Department will be performing a software update of Skyward Student.

The following network services will be unavailable during this outage:

• Skyward Student
• Family Access
• Student Access
• Educator Access Plus
Nov 16, 15:05 CST
Nov 17, 2020

No incidents reported.

Nov 16, 2020
Network Outages at Multiple Campuses
Resolved - This incident has been resolved.
Nov 16, 08:23 CST
Monitoring - Our fiber vendor is in the process of splicing fiber strands. Sites will randomly come back online as their fiber strands are spliced.
Nov 13, 15:47 CST
Identified - We have identified the cut which was the result of a car accident near Pebblebrook. We have contacted our fiber vendor to start the repair process. The damage is extensive and will take sometime to repair, once we get a repair ETA we will update this incident.
Nov 13, 08:00 CST
Investigating - This is to inform you that we are experiencing site outages for the following sites.

• Anderson ES
• Bolin ES
• Boyd ES
• Chandler ES
• Olson ES
• Reed ES
• Rountree ES
• Vaughan ES
• Curtis MS
• Ford MS
• Central Office

We will provide updates as they become available.
Nov 13, 07:23 CST
Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020
Nov 12, 2020
Chandler ES - Network Outage
Completed - The scheduled maintenance has been completed.
Nov 12, 18:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 16:00 CST
Scheduled - This is to inform you that the Technology Department will be deploying infrastructure equipment at Chandler ES.

The following network services will be unavailable during this maintenance:
• File Shares
• VoIP Phones
• Internet Access
• Wi-Fi Services
• All Network Services
Nov 9, 10:04 CST
Nov 11, 2020
Internet Service Outage
Resolved - This incident has been resolved.
Nov 11, 09:55 CST
Monitoring - We believe the issue has been resolved and will continue to monitor throughout the day.
Nov 10, 10:50 CST
Identified - This is to inform you that we are experiencing the internet outage again. We continue to work with our vendor to identify the root cause of the issue and apply a permanent fix.

The following services are affected:

1. All Internet connectivity (email, Canvas, Portal, Office 365, Google, etc.)
2. Connectivity to district resources from outside our network

We will keep you updated as we continue to work on the issue.
Nov 10, 10:07 CST
Monitoring - Internet services are currently back up. We continue to work with our vendor to determine the root cause and monitor situation.
Nov 10, 09:40 CST
Investigating - This is to inform you that we are currently experiencing an outage of our internet services.

The following services are affected:

1. Internet connectivity
2. Connectivity to district resources from outside our network

We will keep you updated as we continue work on the issue.
Nov 10, 09:10 CST
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