Allen ISD Services Status

IT Services Status

All Systems Operational

Academic Instructional Services Operational

Atriuum Library Systems Operational

Canvas Operational

Eduphoria Operational

Naviance Operational

Safari Montage Operational

Other Teaching & Learning Platforms Operational

Business Operations Services Operational

Allen ISD Security Training Operational

Frontline Absence Management (Aesop) Operational

Laserfiche Document Management Operational

PCS - Student Nutrition Systems Operational

SchoolDude Systems Operational

Single Sign-On Portal - (Emp/Student) Operational

Single Sign-On Portal - (Parent) Operational

Technology HelpDesk System Operational

TransFinder - School Bus Routing Operational

WinOcular Systems Operational

Collaboration and Sharing Operational

District Shared Drives Operational

Google G-Suite - Classroom Operational

Google G-Suite - Gmail Operational

Google G-Suite - Drive Operational

Office 365 - Cloud Applications Operational

Office 365 - Exchange Email Services Operational

Office 365 - Sharepoint Services Operational

Skyward Applications Operational

Family Access Operational

Finance - HR Systems Operational

Student Information Systems Operational

Network Infrastructure Services Operational

Campus Network Services Operational

Data Center Services Operational

District Website Operational

Fiber Network Connectivity (WAN) Operational

Firewall Services Operational

Identity and Access Managment Operational

Internet Access Operational

IP Services Operational

Video Insights Systems Operational

Telecommunications Systems Operational

Campus Phone Systems Operational

Fax Services Operational

SIP Gateway 1 - PDC Operational

SIP Gateway 2 - DR Operational

Skype For Business (Lync) Servers Operational

Video Conferencing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 29, 2020

No incidents reported today.

Sep 28, 2020

Microsoft Office 365 Applications are experiencing intermittent issues.

Resolved - Microsoft is reporting that the O365 authentication issue is resolved.
Sep 28, 20:38 CDT

Identified - Users may experience issues when re-authenticating to O365 products like Outlook, OneDrive, Sharepoint and Teams. Microsoft has identified the issue and is working on a fix.

https://status.office365.com/
Sep 28, 17:21 CDT

Reports of slowness and connectivity problems with AISD Portal.

Resolved - Rebooted affected servers and Portal issues were resolved.
Sep 28, 17:18 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 10:31 CDT

Investigating - We are currently investigating this issue.
Sep 14, 10:06 CDT

Spiceworks Cloud Help Desk Outage

Resolved - Spiceworks has resolved the issue with their service.
Sep 28, 17:17 CDT

Investigating - Spiceworks is reporting that they are investigating an issue with their Cloud Help Desk. Our students and parents may experience issues trying to connect to Spiceworks to create a help ticket. We will update this status as Spiceworks supplies them.
Sep 21, 11:10 CDT

Sep 27, 2020

No incidents reported.

Sep 26, 2020

Skyward Student Software Update

Completed - The scheduled maintenance has been completed.
Sep 26, 12:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:00 CDT

Scheduled - This is to inform you that the Technology Department will be performing a software update of Skyward Student.

The following network services will be unavailable during this outage:

• Skyward Student
• Family Access
• Student Access
• Educator Access Plus
Sep 14, 10:42 CDT

Skyward Finance Software Update

Completed - The scheduled maintenance has been completed.
Sep 26, 12:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:00 CDT

Scheduled - This is to inform you that the Technology Department will be performing a software update on the Skyward Finance Server.

The following network services will be unavailable during this outage:

• Skyward Finance (PaC and Web)
• Employee Access
• Time clock Access
Sep 14, 10:40 CDT

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

Google Drive Partial Outage

Resolved - Google reports the issue has been resolved.
Sep 15, 12:08 CDT

Investigating - Google has reported that they are investigating an issue with Google Drive. Our staff and students may experience issues trying to access their Google Drive files.
Sep 15, 09:45 CDT