IT Services Status
All Systems Operational
Academic Instructional Services Operational
Atriuum Library Systems Operational
Canvas Operational
Eduphoria Operational
Naviance Operational
Safari Montage Operational
Other Teaching & Learning Platforms ? Operational
Business Operations Services Operational
Allen ISD Security Training Operational
Frontline Absence Management (Aesop) ? Operational
Laserfiche Document Management Operational
PCS - Student Nutrition Systems Operational
SchoolDude Systems ? Operational
Single Sign-On Portal - (Emp/Student) Operational
Single Sign-On Portal - (Parent) Operational
Technology HelpDesk System Operational
TransFinder - School Bus Routing Operational
WinOcular Systems Operational
Collaboration and Sharing Operational
District Shared Drives ? Operational
Google G-Suite - Classroom Operational
Google G-Suite - Gmail ? Operational
Google G-Suite - Drive Operational
Office 365 - Cloud Applications ? Operational
Office 365 - Exchange Email Services Operational
Office 365 - Sharepoint Services ? Operational
Skyward Applications Operational
Family Access Operational
Finance - HR Systems Operational
Student Information Systems Operational
Network Infrastructure Services Operational
Campus Network Services ? Operational
Data Center Services ? Operational
District Website ? Operational
Fiber Network Connectivity (WAN) ? Operational
Firewall Services ? Operational
Identity and Access Managment ? Operational
Internet Access Operational
IP Services ? Operational
Video Insights Systems Operational
Telecommunications Systems Operational
Campus Phone Systems ? Operational
Fax Services Operational
SIP Gateway 1 - PDC Operational
SIP Gateway 2 - DR Operational
Skype For Business (Lync) Servers Operational
Video Conferencing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 28, 2021

No incidents reported today.

Feb 27, 2021
Citrix Quarterly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 27, 11:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 10:00 CST
Scheduled - This is to inform you that the Technology Department will be performing maintenance on our Citrix environment.

Access to Citrix services will be offline during this maintenance.
Feb 9, 12:51 CST
Skyward Finance Software Update
Completed - The scheduled maintenance has been completed.
Feb 27, 10:48 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 10:00 CST
Scheduled - This is to inform you that the Technology Department will be performing a software update on the Skyward Finance Server.

The following network services will be unavailable during this outage:

• Skyward Finance (PaC and Web)
• Employee Access
• Time clock Access
Feb 9, 12:57 CST
Skyward Student Software Update
Completed - The scheduled maintenance has been completed.
Feb 27, 10:47 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 10:00 CST
Scheduled - This is to inform you that the Technology Department will be performing a software update of Skyward Student.

The following network services will be unavailable during this outage:

• Skyward Student
• Family Access
• Student Access
• Educator Access Plus
Feb 9, 12:58 CST
Feb 26, 2021
Proofpoint, Pearson, McGraw Hill, HeroK12 Outage
Resolved - District Security training (ProofPoint) is back online.
Feb 26, 13:44 CST
Identified - This is to inform you that the Technology Department updated the SSL certificate for ADFS. We need to work with our vendors for the services below to restore them to full functionality.

• Pearson
• McGraw Hill
• ProofPoint
• Hero K12
Feb 13, 15:30 CST
Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021
Services/DNS Rollback
Completed - The scheduled maintenance has been completed.
Feb 20, 23:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 19:03 CST
Scheduled - This is to inform you that the Technology Department will be rolling back the changes made during the past week in order to get through the power outages and internet instability at STEAM. Although we were able get most services up through our secondary internet connection not all services are currently available. Once this maintenance item is completed all services will be restored to the status before the rolling power outages. Thank you for your patience and understanding through this difficult time.
Feb 19, 15:10 CST
Feb 19, 2021
Services Outages
Resolved - This incident has been resolved.
Feb 19, 14:32 CST
Update - We are continuing to monitor for any further issues.
Feb 18, 08:58 CST
Monitoring - This is to inform you of the status of Technology services as we continue to work through intermittent power outages.

The following services are out or intermittent with power outages.

• Security Training
• WinOcular
Feb 17, 16:48 CST
Update - This is to inform you of the status of Technology services as we continue to work through intermittent power outages.

The following services are available:

• portal.allenisd.org
• Skyward Finance (Web & SkyPac)
• Skyward Student
• portal.allenisd.org
• Google
• Office 365 (Sharepoint, Outlook O365, OneDrive)
• Canvas
• ADFS
• SchoolDude
• Xmedius
• DirectAccess
• External Access to Security Cameras
• HVAC Management
• Citrix

The following services are out or intermittent with power outages.

• helpdesk.allenisd.org
• Safari Montage
• Security Training
Feb 17, 09:54 CST
Update - This is to inform you of the status of Technology services as we continue to work through intermittent power outages.

The following services are available:

• portal.allenisd.org
• Skyward Finance (Web)
• Skyward Student
• portal.allenisd.org
• Google
• Office 365 (Sharepoint, Outlook O365, OneDrive)
• Canvas
• ADFS
• SchoolDude
• Xmedius

The following services are out or intermittent with power outages.

• DirectAccess
• External Access to Security Cameras
• HVAC Management
• helpdesk.allenisd.org
• Citrix
• Skyward Finance (SkyPaC)
• Safari Montage
• Security Training
Feb 16, 14:33 CST
Update - This is to inform you of the status of Technology services as we continue to work through intermittent power outages.

The following services are available:

• portal.allenisd.org
• Skyward Finance (Web)
• Skyward Student
• portal.allenisd.org
• Google
• Office 365 (Sharepoint, Outlook O365, OneDrive)

The following services are out or intermittent with power outages.

• ADFS
• DirectAccess
• Canvas
• External Access to Security Cameras
• SchoolDude
• HVAC Management
• helpdesk.allenisd.org
• Citrix
• Skyward Finance (SkyPaC)
• Safari Montage
• Security Training
• Xmedius
Feb 16, 09:46 CST
Identified - This is to inform you that with the rolling power outages we have lost our internet connect at STEAM. We are in the process of rerouting traffic through our secondary connection at the Stadium.

The following services will be unavailable during this outage:

• Skyward Student and Finance
• SSO Services
• Citrix Access
• Access to internal resources from outside Allen ISD Network
Feb 15, 09:15 CST
Feb 18, 2021
Feb 17, 2021
Feb 16, 2021
Feb 15, 2021
Feb 14, 2021

No incidents reported.

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