IT Services Status
Identified - This is to inform you that we are currently experiencing an outage of AppSpace. Digital signage will continue to display the current program, but sites will be unable to make changes. We are working with our vendor to resolve the issue as quickly as possible.
Jan 13, 20:31 CST
Academic Instructional Services Operational
Atriuum Library Systems Operational
Canvas Operational
Eduphoria Operational
Naviance Operational
Safari Montage Operational
Other Teaching & Learning Platforms ? Operational
Business Operations Services Operational
Allen ISD Security Training Operational
Frontline Absence Management (Aesop) ? Operational
Laserfiche Document Management Operational
PCS - Student Nutrition Systems Operational
SchoolDude Systems ? Operational
Single Sign-On Portal - (Emp/Student) Operational
Single Sign-On Portal - (Parent) Operational
Technology HelpDesk System Operational
TransFinder - School Bus Routing Operational
WinOcular Systems Operational
Collaboration and Sharing Operational
District Shared Drives ? Operational
Google G-Suite - Classroom Operational
Google G-Suite - Gmail ? Operational
Google G-Suite - Drive Operational
Office 365 - Cloud Applications ? Operational
Office 365 - Exchange Email Services Operational
Office 365 - Sharepoint Services ? Operational
Skyward Applications Operational
Family Access Operational
Finance - HR Systems Operational
Student Information Systems Operational
Network Infrastructure Services Operational
Campus Network Services ? Operational
Data Center Services ? Operational
District Website ? Operational
Fiber Network Connectivity (WAN) ? Operational
Firewall Services ? Operational
Identity and Access Managment ? Operational
Internet Access Operational
IP Services ? Operational
Video Insights Systems Operational
Telecommunications Systems Operational
Campus Phone Systems ? Operational
Fax Services Operational
SIP Gateway 1 - PDC Operational
SIP Gateway 2 - DR Operational
Skype For Business (Lync) Servers Operational
Video Conferencing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Skyward Student Software Update Jan 16, 10:00-12:00 CST
This is to inform you that the Technology Department will be performing a software update of Skyward Student.

The following network services will be unavailable during this outage:

• Skyward Student
• Family Access
• Student Access
• Educator Access Plus
Posted on Jan 13, 20:08 CST
Skyward Finance Software Update Jan 30, 10:00-12:00 CST
This is to inform you that the Technology Department will be performing a software update on the Skyward Finance Server.

The following network services will be unavailable during this outage:

• Skyward Finance (PaC and Web)
• Employee Access
• Time clock Access
Posted on Jan 14, 09:47 CST
Skyward Student Software Update Jan 30, 10:00-12:00 CST
This is to inform you that the Technology Department will be performing a software update of Skyward Student.

The following network services will be unavailable during this outage:

• Skyward Student
• Family Access
• Student Access
• Educator Access Plus
Posted on Jan 14, 09:46 CST
Past Incidents
Jan 16, 2021

No incidents reported today.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

Unresolved incident: AppSpace Outage.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021
Completed - The scheduled maintenance has been completed.
Jan 9, 10:23 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 10:01 CST
Scheduled - This is to inform you that the Technology Department will be performing a software update on the Skyward Finance Server.

The following network services will be unavailable during this outage:

• Skyward Finance (PaC and Web)
• Employee Access
• Time clock Access
Jan 5, 11:32 CST
Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021
Completed - The scheduled maintenance has been completed.
Jan 4, 17:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 17:00 CST
Scheduled - This is to inform you that the Technology Department will be performing an emergency restart of infrastructure equipment at Vaughan ES.

The following network services will be unavailable during this maintenance:
• File Shares
• VoIP Phones
• Internet Access
• Wi-Fi Services
• All Network Services
Jan 4, 10:15 CST
Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.