IT Services Status
Outlook Web (Outlook 365) from Portal
Monitoring - The upgrade of MS 365 licensing to the A3 plan was completed this weekend. If you access email from Outlook Web (Outlook 365) from the portal and get a 500 error "Something went wrong. Repeating redirects detected." Please go to the settings of your browser and clear the browsing data.
May 10, 09:09 CDT
Academic Instructional Services Operational
Atriuum Library Systems Operational
Canvas Operational
Eduphoria Operational
Naviance Operational
Safari Montage Operational
Other Teaching & Learning Platforms ? Operational
Business Operations Services Operational
Allen ISD Security Training Operational
Frontline Absence Management (Aesop) ? Operational
Laserfiche Document Management Operational
PCS - Student Nutrition Systems Operational
SchoolDude Systems ? Operational
Single Sign-On Portal - (Emp/Student) Operational
Single Sign-On Portal - (Parent) Operational
Technology HelpDesk System Operational
TransFinder - School Bus Routing Operational
WinOcular Systems Operational
Collaboration and Sharing Degraded Performance
District Shared Drives ? Operational
Google G-Suite - Classroom Operational
Google G-Suite - Gmail ? Operational
Google G-Suite - Drive Operational
Office 365 - Cloud Applications ? Operational
Office 365 - Exchange Email Services Degraded Performance
Office 365 - Sharepoint Services ? Operational
Skyward Applications Operational
Family Access Operational
Finance - HR Systems Operational
Student Information Systems Operational
Network Infrastructure Services Operational
Campus Network Services ? Operational
Data Center Services ? Operational
District Website ? Operational
Fiber Network Connectivity (WAN) ? Operational
Firewall Services ? Operational
Identity and Access Managment ? Operational
Internet Access Operational
IP Services ? Operational
Video Insights Systems Operational
Telecommunications Systems Operational
Campus Phone Systems ? Operational
Fax Services Operational
SIP Gateway 1 - PDC Operational
SIP Gateway 2 - DR Operational
Skype For Business (Lync) Servers Operational
Video Conferencing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 10, 2021
Cyber Security Training Outage
Resolved - This incident has been resolved.
May 10, 09:11 CDT
Investigating - This is to inform you that our Cyber Security Training vendor ProofPoint is experiencing an outage and are working to correct the issue.
May 4, 10:02 CDT
May 9, 2021

No incidents reported.

May 8, 2021
MS Office 365 A3 Licensing Update - All Staff
Completed - The scheduled maintenance has been completed.
May 8, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 10:00 CDT
Scheduled - This is to inform you that Technology will be moving all staff members to MS Office 365 A3 license.

Staff may notice a disruption in email flow and may be asked to reenter their password once Office 365 A3 license is applied.

The following features will be added to all staff members current feature set.

• Flow
• Stream
• PowerAutomate
• Sway
• ToDo
May 4, 10:11 CDT
Skyward Student Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 10:00 CDT
Scheduled - This is to inform you that the Technology Department will be performing maintenance of Skyward Student.

The following network services will be unavailable during this outage:

• Skyward Student
• Family Access
• Student Access
• Educator Access Plus
May 3, 13:31 CDT
May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021
Internet Service Disruption
Completed - The scheduled maintenance has been completed.
Apr 28, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 00:01 CDT
Scheduled - This is to inform you that our internet provider will be performing software updates on their network equipment that will cause an outage of internet services within the maintenance window.
Apr 1, 11:55 CDT
Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

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