IT Services Status
Minor Service Outage
Academic Instructional Services Operational
Atriuum Library Systems Operational
Canvas Operational
Eduphoria Operational
Naviance Operational
Safari Montage Operational
Other Teaching & Learning Platforms ? Operational
Business Operations Services Partial Outage
Allen ISD Security Training Operational
Frontline Absence Management (Aesop) ? Operational
Laserfiche Document Management Operational
PCS - Student Nutrition Systems Operational
SchoolDude Systems ? Operational
Single Sign-On Portal - (Emp/Student) Partial Outage
Single Sign-On Portal - (Parent) Operational
Technology HelpDesk System Operational
TransFinder - School Bus Routing Operational
WinOcular Systems Operational
Collaboration and Sharing Operational
District Shared Drives ? Operational
Google G-Suite - Classroom Operational
Google G-Suite - Gmail ? Operational
Google G-Suite - Drive Operational
Office 365 - Cloud Applications ? Operational
Office 365 - Exchange Email Services Operational
Office 365 - Sharepoint Services ? Operational
Skyward Applications Operational
Family Access Operational
Finance - HR Systems Operational
Student Information Systems Operational
Network Infrastructure Services Operational
Campus Network Services ? Operational
Data Center Services ? Operational
District Website ? Operational
Fiber Network Connectivity (WAN) ? Operational
Firewall Services ? Operational
Identity and Access Managment ? Operational
Internet Access Operational
IP Services ? Operational
Video Insights Systems Operational
Telecommunications Systems Operational
Campus Phone Systems ? Operational
Fax Services Operational
SIP Gateway 1 - PDC Operational
SIP Gateway 2 - DR Operational
Skype For Business (Lync) Servers Operational
Video Conferencing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Firewall Software Update Sep 17, 22:00 - Sep 18, 00:00 CDT
This is to inform you that the Technology Department will be performing a software update on our firewall.

The following services will be unavailable during this upgrade:

• Internet connectivity
• Connectivity to district resources from outside our network
Posted on Sep 14, 10:08 CDT
Stadium UPS Maintenance Sep 23, 17:00-19:00 CDT
This is to inform you that Technology Department will be working with a vendor to perform maintenance on the UPS located in the Stadium DR. We do not anticipate any outages during this maintenance window.
Posted on Sep 8, 11:22 CDT
Server Quarterly Maintenance Sep 25, 10:00-14:00 CDT
This is to inform you that the Technology Department will be performing quarterly maintenance on key servers in the infrastructure.

The following network services will experience an outage within the maintenance window:

• LaserFiche
• IP Services
• Share Drives
• SQL Servers
Posted on Sep 8, 09:39 CDT
Past Incidents
Sep 17, 2021

No incidents reported today.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021
Completed - The scheduled maintenance has been completed.
Sep 8, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 19:02 CDT
Scheduled - This is to inform you that the Technology Department will be performing a reboot of host servers at the STEAM data center. We do no anticipate any service outages during this maintenance window.
Sep 8, 13:35 CDT
Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021
Completed - The scheduled maintenance has been completed.
Sep 4, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 10:02 CDT
Scheduled - This is to inform you that Technology will be working with our vendor to update a certificate on one of our VoIP servers. During this maintenance window there may be an outage of phone services.
Sep 2, 10:53 CDT
Sep 3, 2021

No incidents reported.