Allen ISD Technology Status

IT Services Status

Critical Service Outages

Update - We are continuing to work on a fix for this issue.
Oct 4, 11:40 CDT

Update - We are continuing to work on a fix for this issue.
Sep 21, 12:22 CDT

Identified - This is to inform you that the Technology department is working to get all services back online. Print Services as well as services below are impacted. Thank you for your patience.
Sep 21, 12:17 CDT

Investigating - This is to inform you that we are currently experiencing an outage of critical systems. The following services are unavailable:

• Skyward Student
• Skyward Finance
• Desktop Phone System
• Active Directory Services

We will update this status as we resolve the issue.
Sep 20, 06:44 CDT

Academic Instructional Services Major Outage

Atriuum Library Systems Operational

Canvas Operational

Eduphoria Major Outage

Naviance Operational

Safari Montage Operational

Other Teaching & Learning Platforms Operational

Business Operations Services Major Outage

Allen ISD Security Training Operational

Frontline Absence Management (Aesop) Operational

Laserfiche Document Management Operational

PCS - Student Nutrition Systems Operational

SchoolDude Systems Operational

Single Sign-On Portal - (Emp/Student) Partial Outage

Single Sign-On Portal - (Parent) Operational

Technology HelpDesk System Major Outage

TransFinder - School Bus Routing Operational

WinOcular Systems Operational

Collaboration and Sharing Operational

District Shared Drives Operational

Google G-Suite - Classroom Operational

Google G-Suite - Gmail Operational

Google G-Suite - Drive Operational

Office 365 - Cloud Applications Operational

Office 365 - Exchange Email Services Operational

Office 365 - Sharepoint Services Operational

Skyward Applications Operational

Family Access Operational

Finance - HR Systems Operational

Student Information Systems Operational

Network Infrastructure Services Operational

Campus Network Services Operational

Data Center Services Operational

District Website Operational

Fiber Network Connectivity (WAN) Operational

Firewall Services Operational

Identity and Access Managment Operational

Internet Access Operational

IP Services Operational

Video Insights Systems Operational

Telecommunications Systems Major Outage

Campus Phone Systems Operational

Fax Services Operational

SIP Gateway 1 - PDC Operational

SIP Gateway 2 - DR Operational

Skype For Business (Lync) Servers Operational

Video Conferencing Operational

Campus - Bell/PA System Major Outage

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 5, 2021

No incidents reported today.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

Skyward Finance and Student Maintenance

Completed - The scheduled maintenance has been completed.
Nov 27, 12:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 13:30 CST

Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 15:49 CST

Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 15:48 CST

Scheduled - This is to inform you that the Technology Department will be performing maintenance of Skyward Finance and Skyward Student.

The following network services will be unavailable during this outage:

• Skyward Finance (PaC and Web)
• Employee Access
• Timeclock Access
• Skyward Student
• Family Access
• Student Access
• Educator Access Plus
Nov 15, 15:46 CST

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

Kerr ES - WAN Fiber Maintenance

Completed - The scheduled maintenance has been completed.
Nov 22, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 17:00 CST

Scheduled - This is to inform you that our WAN Fiber provider will be performing maintenance on the fiber providing connectivity for Kerr ES. The back up/alternate date will be 11/23/2021 at the same time.

The following network services will be unavailable during this maintenance:

• File Shares
• VoIP Phones
• Internet Access
• Wi-Fi Services
• All Network Services
Nov 17, 10:06 CST

Nov 21, 2021

No incidents reported.