IT Services Status
Portal Intermittent Logon Issue
Monitoring - This is to inform you that this morning, during peak login time, we experienced an intermittent issue with portal.allenisd.org. We will continue to monitor the service in an attempt to minimize the impact on our staff, students and community. Currently there are no issues with portal.allenisd.org.
Aug 12, 10:10 CDT
Phone Issue - Auto Attendant Outage
Investigating - This is to inform you that we are currently experience an issue with the Auto Attendant feature of our phone system. This will affect 972-236-0600 and 469-319-6390.

We are working with our service provider and vendor to resolve the issue.
Aug 7, 13:36 CDT
Academic Instructional Services Operational
Atriuum Library Systems Operational
Canvas Operational
Eduphoria Operational
Naviance Operational
Safari Montage Operational
Other Teaching & Learning Platforms ? Operational
Business Operations Services Operational
Allen ISD Security Training Operational
Frontline Absence Management (Aesop) ? Operational
Laserfiche Document Management Operational
PCS - Student Nutrition Systems Operational
SchoolDude Systems ? Operational
Single Sign-On Portal - (Emp/Student) Operational
Single Sign-On Portal - (Parent) Operational
Technology HelpDesk System Operational
TransFinder - School Bus Routing Operational
WinOcular Systems Operational
Collaboration and Sharing Operational
District Shared Drives ? Operational
Google G-Suite - Classroom Operational
Google G-Suite - Gmail ? Operational
Google G-Suite - Drive Operational
Office 365 - Cloud Applications ? Operational
Office 365 - Exchange Email Services Operational
Office 365 - Sharepoint Services ? Operational
Skyward Applications Operational
Family Access Operational
Finance - HR Systems Operational
Student Information Systems Operational
Network Infrastructure Services Operational
Campus Network Services ? Operational
Data Center Services ? Operational
District Website ? Operational
Fiber Network Connectivity (WAN) ? Operational
Firewall Services ? Operational
Identity and Access Managment ? Operational
Internet Access Operational
IP Services ? Operational
Video Insights Systems Operational
Telecommunications Systems Partial Outage
Campus Phone Systems ? Partial Outage
Fax Services Operational
SIP Gateway 1 - PDC Operational
SIP Gateway 2 - DR Operational
Skype For Business (Lync) Servers Operational
Video Conferencing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 12, 2020

Unresolved incident: Portal Intermittent Logon Issue.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020
Firewall Software Update
Completed - The scheduled maintenance has been completed.
Aug 9, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 22:00 CDT
Scheduled - This is to inform you that the Technology Department will be performing a software update on our firewall.

The following services will be unavailable during this upgrade:

• Internet connectivity
• Connectivity to district resources from outside our network
Aug 4, 13:30 CDT
Aug 8, 2020
Skyward Student Software Update
Completed - The scheduled maintenance has been completed.
Aug 8, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 10:00 CDT
Scheduled - This is to inform you that the Technology Department will be performing a software update of Skyward Student.

The following network services will be unavailable during this outage:

• Skyward Student
• Family Access
• Student Access
• Educator Access Plus
Aug 4, 13:25 CDT
Aug 7, 2020

Unresolved incident: Phone Issue - Auto Attendant Outage.

Aug 6, 2020
Skyward Finance Year End Rollover
Completed - The scheduled maintenance has been completed.
Aug 6, 06:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 04:45 CDT
Scheduled - This is to inform you that the Finance Department will be performing the year end rollover of Skyward Finance.

The following network services will be unavailable during this outage:

• Skyward Finance (PaC and Web)
• Employee Access
• Time clock Access
Aug 5, 10:57 CDT
Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

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