IT Services Status
Update - We are continuing to work on a fix for this issue.
Oct 4, 11:40 CDT
Update - We are continuing to work on a fix for this issue.
Sep 21, 12:22 CDT
Identified - This is to inform you that the Technology department is working to get all services back online. Print Services as well as services below are impacted. Thank you for your patience.
Sep 21, 12:17 CDT
Investigating - This is to inform you that we are currently experiencing an outage of critical systems. The following services are unavailable:

• Skyward Student
• Skyward Finance
• Desktop Phone System
• Active Directory Services

We will update this status as we resolve the issue.
Sep 20, 06:44 CDT
Academic Instructional Services Major Outage
Atriuum Library Systems Operational
Canvas Operational
Eduphoria Major Outage
Naviance Operational
Safari Montage Operational
Other Teaching & Learning Platforms ? Operational
Business Operations Services Major Outage
Allen ISD Security Training Operational
Frontline Absence Management (Aesop) ? Operational
Laserfiche Document Management Operational
PCS - Student Nutrition Systems Operational
SchoolDude Systems ? Operational
Single Sign-On Portal - (Emp/Student) Partial Outage
Single Sign-On Portal - (Parent) Operational
Technology HelpDesk System Major Outage
TransFinder - School Bus Routing Operational
WinOcular Systems Operational
Collaboration and Sharing Operational
District Shared Drives ? Operational
Google G-Suite - Classroom Operational
Google G-Suite - Gmail ? Operational
Google G-Suite - Drive Operational
Office 365 - Cloud Applications ? Operational
Office 365 - Exchange Email Services Operational
Office 365 - Sharepoint Services ? Operational
Skyward Applications Operational
Family Access Operational
Finance - HR Systems Operational
Student Information Systems Operational
Network Infrastructure Services Operational
Campus Network Services ? Operational
Data Center Services ? Operational
District Website ? Operational
Fiber Network Connectivity (WAN) ? Operational
Firewall Services ? Operational
Identity and Access Managment ? Operational
Internet Access Operational
IP Services ? Operational
Video Insights Systems Operational
Telecommunications Systems Major Outage
Campus Phone Systems ? Operational
Fax Services Operational
SIP Gateway 1 - PDC Operational
SIP Gateway 2 - DR Operational
Skype For Business (Lync) Servers Operational
Video Conferencing Operational
Campus - Bell/PA System Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 5, 2021

No incidents reported today.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021
Completed - The scheduled maintenance has been completed.
Nov 27, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 13:30 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 15:49 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 15:48 CST
Scheduled - This is to inform you that the Technology Department will be performing maintenance of Skyward Finance and Skyward Student.

The following network services will be unavailable during this outage:

• Skyward Finance (PaC and Web)
• Employee Access
• Timeclock Access
• Skyward Student
• Family Access
• Student Access
• Educator Access Plus
Nov 15, 15:46 CST
Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021
Completed - The scheduled maintenance has been completed.
Nov 22, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 17:00 CST
Scheduled - This is to inform you that our WAN Fiber provider will be performing maintenance on the fiber providing connectivity for Kerr ES. The back up/alternate date will be 11/23/2021 at the same time.

The following network services will be unavailable during this maintenance:

• File Shares
• VoIP Phones
• Internet Access
• Wi-Fi Services
• All Network Services
Nov 17, 10:06 CST
Nov 21, 2021

No incidents reported.